Marketing Tech Solutions Partner; Project Manager​/Customer Success

Overview

About NRT
At NRT, we build more than solutions: we build up each other. NRT is a worldwide leader in future-ready Fin Tech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences.

NRT has acquired JOINGO®, a resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, with more than 100 third-party integrations. Our strategic partnerships contribute to a convenient, reliable, and secure omni-channel payment ecosystem used by casinos, race and sports operators, lotteries, banks, and retailers globally.

We’re dedicated to building a better future, including environmental initiatives to reduce our carbon footprint. Some initiatives include using green energy, digitizing internal processes, and implementing our cashless solutions. NRT believes in the value of connection and community, encouraging growth and recognizing that success depends on developing each other. Joining NRT is an opportunity to grow and discover.

To learn more about who we are and what we do, visit our website at

Reporting to the VP, Marketing Technology Solutions, the Marketing Tech Solutions Partner primary mandate is to manage all customer initiatives with a focus on customer account management.

• Communication
• Teamwork and Collaboration
• Initiative
• Customer Focus
• Problem Solving
• Conflict Management
• Time Management
• Relationship Building
• Interpersonal Skills

• Review operator documentation with Sales and verify contract deliverables and translate to product delivery plans
• Initiate, plan, execute, monitor & control and close new product delivery and additions to existing installations at client sites
• Product delivery scheduling, including resource requirements, allocation and responsibilities
• Own overall relationship with assigned clients, including increasing adoption, expanding use cases, ensuring retention and satisfaction
• Build and maintain successful customer relationships and communications through meetings, presentations, teleconferences between customer and NRT and provide day-to-day support
• Work with the Product Deployment, Marketing team and Clients to assist with cooperative promotions or trigger-based offers as well as evaluation and communication of the results
• Track and manage the resolution of outstanding issues or requirements
• Administer and manage onboarding forms for all new customers
• Follow up on issues by engaging appropriate internal departments
• Support development of specific plans to ensure revenue growth and quota
• Other duties and responsibilities as required by the VP, Marketing Technology Solutions or their designate

• Proven experience in account/relationship management, business development or client-facing role
• A proven track record of successful project implementation in a software or systems environment; international implementation experience considered an asset
• Experience in working with multi-geographical customers, providing timely support remotely and in-person
• Ability to manage multiple client accounts and projects simultaneously in a deadline-oriented environment
• Proven experience in project management area. Technical background preferred
• Polished, professional image and excellent oral, written and interpersonal communication skills. This position interacts with clients face-to-face and via phone/Internet on a regular basis. The ideal candidate will be experienced and comfortable speaking with large groups and C-level executives
• Detail oriented and analytical
• Excellent organization, written and verbal communication and presentation skills
• Previous experience working with technology products, mobile, digital products, online marketing, or content management experience…