Technical Support | Las Vegas onsite | ONV

Desktop Support Technician

Work location:

onsite in Las Vegas, NV

Hours:

M-Fri 8am-5pm

Interview process: 2 rounds

• round 1 via video
• round 2 in-person

Project:
This function provides technical support for internal and external customers to the United Health Groups computer user community.

Team: 12-14 members (eight members on-site, six members off-site) and expanding. All members are physical Desktop Support—no programmers/developers.

Responsibilities:

• Support Windows 10/11
• Be able to meet Service Level Agreements established by Management
• Repair network printers
• Work with minimal guidance; seeks guidance on only the most complex task
• Proficiency with Microsoft Office 365 (Including Teams, Word, Excel, and Outlook)
• Must be able to communicate effectively both orally and in writing
• Accountable for all items assigned in the HEAT ticketing system, including following up with customers on open tickets
• Demonstrate excellent time management skills and the ability to prioritize work
• Ability to analyze issues and determine the root cause
• Identify process improvement opportunities

Ideal background:

• Desktop Support. This is not a Help Desk position.
• You will work with the clients at their location, both on-site and in the field, when necessary. (25% driving – Company Vehicle) Must pass DMV background.

Top three requirements: with 2/3+ years of experience:

• Support Windows 10/11 Operating System
• Familiarity with Microsoft Office 365 (Including Teams, Word, Excel, Outlook)
• Microsoft Active Directory.

Required:

High School Diploma/GED with 1+ year of Desktop Support experience.

Preferred:

• Certifications:
  
  A+, Network+, Security+, CCNA, and MCP.
• Repair H.P. network printers, Microsoft Bitlocker, Cisco Products (i.e., Any Connect VPN, Webex), Familiarity with Print queues, Ivanti Products (i.e., HEAT, File Director), Familiarity with Thin Clients, Virtual Desktop’s (VDI), Symantec Products, (i.e., Altiris, SEP, Ghost Deployment Console), Microsoft Defender, Familiarity with Apple Macintosh, (i.e., iPhones, Laptop/Tablet), Bomgar (Beyond Trust) and Microsoft Remote Desktop.