ServiceNow Systems Administrator

Fusion HCR is Hiring!

Position:
Service Now Systems Administrator (Platform Support)

Location:

Onsite – Las Vegas, NV

Type:
Direct Hire

Industry: Gaming & Hospitality

Fusion HCR is seeking a Service Now Systems Administrator (Support Focus) to assist with the day-to-day support and basic administration of the Service Now platform.

This role is ideal for someone who has hands-on experience supporting Service Now in a helpdesk or systems support environment and is looking to grow their skills in platform administration. The focus of this role is support, minor configuration changes, and troubleshooting — not heavy development or architecture.

• Provide day-to-day support for the Service Now platform (primarily ITSM modules)
• Troubleshoot incidents, service requests, and basic workflow issues
• Make minor updates to forms, fields, and workflows
• Assist with user access, roles, and permissions within Service Now
• Support data accuracy within CMDB and service records

• Assist with small enhancements and updates based on business needs
• Support basic workflow changes and process improvements
• Participate in testing and validation during platform updates or changes
• Escalate more complex development or scripting needs

• Provide Tier 1 / Tier 2 support for Service Now-related issues
• Work closely with IT teams and end users to resolve platform questions
• Support onboarding/offboarding activities related to system access

• Partner with IT Operations, Infrastructure, and vendors
• Document system configurations, processes, and troubleshooting steps
• Help maintain consistency and best practices across the platform

• Experience supporting or administering Service Now (hands-on, not just user)
• Background in helpdesk, application support, or systems support roles
• Experience troubleshooting incidents and service requests
• Strong communication and customer support skills

• Basic experience with Service Now configuration (forms, fields, workflows)
• Understanding of ITSM processes (Incident, Change, Problem)
• Experience with user access and permissions

• Exposure to basic scripting (JavaScript in Service Now)
• Experience with Active Directory or general IT systems
• Service Now CSA certification (or working toward it)
• Experience in gaming or hospitality environments

• Must be able to pass a gaming background check
• Comfortable working onsite in Las Vegas