RMA Lead

About Tensor Wave

Our mission is simple: deliver seamless, secure, reliable, and resilient AI compute 've built a versatile cloud platform that eliminates infrastructure barriers, empowering builders to focus on innovation instead of fighting their stack. Because breakthrough AI should move at the speed of ideas, not infrastructure.

We’re looking for a Data Center RMA Lead to join our team at our Las Vegas Headquarters during an exciting phase of growth. This position reports to the Director of Data Center Operations. In this role, you’ll be responsible for managing the entire lifecycle of our RMA Process and the Data Center RMA /Inventory Specialists located at each of our Data Center Sites.

You will work closely with our Data Center Hardware Vendors and our cross‑functional partners to support business objectives while upholding our standards for excellence, collaboration, and impact.

• Stock Control:
  Conduct monthly reviews with the Data Center /RMA Specialists at each site to ensure that the critical spares inventory is maintained.
• DCIM Accuracy:
  Ensure the Data Center Infrastructure Management (DCIM) database and ERP systems are updated and accurately represent the current Data Centers physical layout and the equipment installed at each site.
• Audit Leadership (Monthly):
  Conduct monthly reviews with the Data Center RMA /Inventory Specialists at each site to ensure 100% accuracy is maintained.
• Audit Leadership (Quarterly):
  Conduct quarterly reviews with the Data Center /RMA specialists at each site to ensure that the site inventory cages and data center floor are 100% accurate.
• Procurement Support:
  Conduct quarterly reviews of the procurement process to ensure that the data centers are properly stocked. Assist the Data Center RMA /Inventory Specialists and Data Center Managers with any procurement issues.
• End‑to‑End RMA:
  Work with the Data Center RMA /Inventory Specialists and Data Center Managers to ensure that all RMAs are handled efficiently and that all RMA related equipment is tracked for delivery and returns. Coordinate the RMA process with hardware vendors and resolve all issues associated with the overall process.
• Defective Media Handling:
  Ensure that all defective media is handled according to company privacy standards (e.g., NIST 800‑88) and maintain accurate records for each site per compliance and data privacy standards.
• Shipping & Receiving:
  Review the records for each Data Center and verify that the information is recorded correctly and address any cases where it is not.
• On‑Site Coordination:
  Oversee the coordination with third‑party vendors to ensure that the sites are notified when technicians are scheduled on site and that their contact information is provided to the local Data Center RMA /Inventory Specialist and Data Center Manager.
• Repair Oversight:
  Ensure that all repairs are completed in a timely manner and that all safety, security, and “Clean Room” protocols are followed.
• Quality Assurance:
  Ensure that vendor repairs meet standards and that parts are logged correctly.

• 2+ years managing staff.
• 2+ years working with hardware vendors and utilizing their ticketing and RMA processes.
• 2+ years in inventory management, logistics, or warehouse operations, preferably within a high‑tech or data‑center environment.
• Strong understanding of shipping/receiving procedures and RMA workflows.
• Ability to identify various IT components (CPUs, DIMMs, SFP types, Fiber connectors).
• Proficiency with inventory management software and ticketing systems (e.g., Service Now, Jira, Net Box).

• Experience in a customer‑facing operations role at a cloud provider, managed services provider, or colocation facility.
• Exposure to GPU infrastructure, HPC clusters, or AI/ML compute environments.
• Direct experience managing hardware replacement workflows through enterprise portals such as Dell Tech Direct, HPE Support Center, or Cisco CCO.
• DCIM/ERP Expertise:
  Previous experience using Data Center Infrastructure Management tools (e.g., Net Box, Device
  42, Nlyte) or enterprise inventory systems (e.g., SAP, Oracle, or Service Now Asset…