IT Help Desk Technician

Sletten Construction is looking for an IT Help Desk Technician to support our Las Vegas office. The IT Help Desk Technician will report to the System Administrator and the Division Manager and will assist in daily information technology duties. This position requires a strong attention to detail with excellent communication skills.

• Accepting, reviewing and acting on help desk tickets
• Providing an in-person or remote technical support through email, phone and web-based platforms
• Pinpointing technical issues based on reported systems and diagnostic reports
• Using remote-control software to actively repair user issues
• Performing basic account management tasks, such as resetting passwords and adjusting key settings
• Training new employees or users on new software or repair processes
• Assisting with routine tasks, such as inventory management
• Creating and maintaining work logs that document user interactions for all projects
• Assisting with new software and hardware launching and implementation
• All other tasks or projects assigned

• Technical proficiency in basic computer skills, popular operating systems and employer-specific hardware and software
• Understanding of network administration, including protocols and IP addressing
• Knowledge of software installation and configuration processes
• Ability to troubleshoot quickly
• Strong written and verbal communication skills
• Ability to simplify technical language into easy-to-understand phrasing
• Patience and empathy when helping users
• Excellent time management and organizational skills

• Work location is in Las Vegas, NV
• Office environment requires sitting and standing