Implementation Operations Specialist

At Aristocrat, we pride ourselves on our relentless pursuit of excellence and innovative spirit. This is your chance to join a team that consistently sets the standard in gaming entertainment, with exciting titles like Game of Thrones TM, Sons of Anarchy, and Lightning Link. As an Implementation Operations Specialist, you will play a crucial role in delivering a world‑class service experience to our casino customers by ensuring flawless installations and support, both onsite and virtually.

• Install, support, and troubleshoot Oasis 360 Casino Management System software products.
• Collaborate with customer representatives to plan system access rights and enter configurations.
• Configure and troubleshoot third‑party products such as printers, scanners, and card readers.
• Validate the accurate operation of all equipment, system capabilities, and reports.
• Deliver classroom training on Oasis 360 Management System modules and partner products.
• Schedule post‑installation meetings with Support, PMO, Product, and D&D to report software issues.
• Monitor service activities and raise issues as necessary to ensure customer happiness.
• Build customer advocacy for Aristocrat products and services by setting the industry standard.

• An Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience.
• Experience with training, installing, supporting, and troubleshooting software products.
• Casino/gaming experience within technology or similar expertise preferred.
• Working knowledge of marketing principles, including customer engagement and service promotions, preferred.
• Demonstrated leadership and the capability to collaborate with diverse personalities and management tiers.
• Knowledge of digital electronics and networking technologies.
• Strong understanding of Microsoft Office Suite products.
• Strong communication abilities and the capacity to uphold confidentiality.
• Willingness to travel extensively and work variable shifts.
• Valid driver’s license with a clean driving record (must have).
• Ability to acquire necessary occupational and vendor licenses in Aristocrat’s customer jurisdictions.
• 21+ years of age or older.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching. Additional information: this role is subject to mandatory background screening and regulatory approvals. As part of your employment with Aristocrat, you may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with applicable gaming regulatory authorities.