Helpdesk Analyst
Job in
Las Vegas, Clark County, Nevada, 89104, USA
Listed on 2026-07-01
Listing for:
E-Solutions
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support, Systems Administrator
Job Description & How to Apply Below
Helpdesk Analyst
The Help Desk Analyst’s role is to provide information, assistance, training and technical support to end-users regarding the use of computers, networks, and related peripheral hardware and software. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
Job Responsibilities:- Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
- Improves client references by writing and maintaining documentation.
- Participates in development of client training programs by identifying learning issues and recommending instructional language.
- Accommodates client disabilities by recommending devices and techniques.
- Avoids legal challenges by monitoring compliance with service agreements.
- Improves system performance by identifying problems and recommending changes.
- Updates job knowledge by participating in educational opportunities and maintaining personal networks.
- Accomplishes information systems and organization mission by completing related results as needed.
Skills:
- Problem solving
- LAN knowledge
- Verbal communication
- Operating systems
- Phone skills
- Customer service
- Quality focus
- PC proficiency
- System administration
- UNIX system administration
- High school diploma, GED, or equivalent
- Prior information technology or systems administration experience preferred
- Familiarity with telephone, office, and point-of-sale software a plus
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