Systems Engineer

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Location:
Hybrid – must reside within 1 hour of a Switch data center (Austin, TX; Houston, TX; Atlanta, GA; Reno, NV; Grand Rapids, MI; Las Vegas, NV)

At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

As a Systems Engineer I, you will support the deployment, maintenance, and operation of infrastructure technologies across Switch environments. This role is responsible for ensuring systems remain stable, secure, and available while contributing to ongoing projects, operational excellence, and future growth.

You will work with internal teams and vendors to troubleshoot complex issues, maintain system performance, and support the implementation of new technologies. This role includes participation in on-call support, escalation processes, and contributing to infrastructure strategy and standards.

Support deployment, configuration, and maintenance of Windows and Linux server environments

Assist with virtualization platforms, storage systems, and directory services such as VMware, SAN, and Active Directory

Monitor system performance and troubleshoot infrastructure issues across compute, storage, and identity systems

Support implementation of infrastructure projects and track assigned deliverables

Maintain system documentation and contribute to knowledge sharing

Follow IT policies, procedures, and operational standards

Support service levels and response times across systems

Work with vendors and external support teams to resolve technical issues

Provide Tier 2 support for day-to-day infrastructure operations

Participate in on-call rotation and support escalated incidents

Assist with research and testing of new technologies

You communicate technical issues clearly and effectively

You work well within a team and support shared outcomes

You follow through on tasks and meet deadlines

You approach problems with curiosity and practical thinking

You are comfortable learning new technologies

You maintain organized documentation and processes

You use sound judgment when troubleshooting and escalating issues

Required:

Experience supporting Windows Server and/or Linux systems

Basic understanding of virtualization platforms such as VMware

Familiarity with Active Directory and identity management concepts

Experience with system monitoring and troubleshooting tools

Basic understanding of backup and disaster recovery processes

Exposure to scripting or automation (Power Shell, Ansible, or similar)

Understanding of IT service management concepts

Preferred:

Experience with Microsoft Exchange or Exchange Online

Experience with Azure AD and Microsoft 365 environments

Exposure to SAN/storage systems and networking fundamentals

Familiarity with security practices and compliance tools

Industry certifications such as CompTIA A+, Security+, MCSA/MCSE, RHCSA, VCP, or ITIL

Experience Guidance:

• 8+ years of experience in information technology
• Experience supporting enterprise-level environments across Windows and Linux systems
• Demonstrated ability to manage infrastructure projects, troubleshoot complex issues, and work cross-functionally
• Equivalent combinations of education, certifications, and hands‑on experience are considered

We encourage you to apply even if you do not meet every preferred qualification.

A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment

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