Technical Support Specialist

Geotab® is a global leader in IoT and connected transportation and a certified "Great Place to Work™." We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet, and providing web-based analytics to help customers better manage their fleets. Our team is growing, and we're looking for people who follow their passion, think differently, and want to make an impact.

We are seeking a professional who will provide expert technical assistance to customers and partners, diagnosing and resolving complex hardware and software issues for Geotab products (including GO devices and the MyGeotab platform) as well as integrated partner technologies.

As a member of our team, your key area of responsibility will be troubleshooting and resolving technical issues, providing comprehensive support, and ensuring customer satisfaction. You will be responsible for handling support cases from initial contact through resolution, maintaining detailed documentation, and contributing to our 24/7 support operations.

• Support partners, customers, sales representatives, and internal teams through multiple communication channels including phone, chat, and email.
• Provide technical expertise on database setup, user management, rules and reporting, device errors, network communications, portal configuration, and product implementation.
• Diagnose and resolve technical hardware and software issues involving connectivity, installation, and platform inquiries.
• Coordinate with internal departments on the return and exchange process for Geotab devices and accessories.
• Deliver successful resolution to all customer complaints and elevate critical concerns to management.
• Preserve the confidentiality and security of customer data and information.
• Support Geotab global strategic initiatives.

• Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued.
• 1-3 years of experience in a customer service or technical support capacity.
• 1-3 years of experience troubleshooting technical hardware and/or software issues.
• Expert-level Excel skills including creation of pivot tables and reports.
• Working knowledge of data warehouses such as Google Big Query highly valued.
• Technical competence using Google Suite for business (Sheets, Docs, Slides).
• Strong analytical, problem-solving, and communication skills.
• Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays.

• Flex working arrangements
• Home office reimbursement program
• Baby bonus & parental leave top up program
• Online learning and networking opportunities
• Electric vehicle purchase incentive program
• Competitive medical and dental benefits
• Retirement savings program

The above are offered to full-time permanent employees only.

At Geotab, we have adopted a flexible hybrid working model. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms, and gatherings. Join us and help reshape the future of technology!