IT Support Technician

Our client is a technology services provider seeking a customer-focused Support Technician to deliver technical support, troubleshoot issues, and provide exceptional service to clients in a professional environment.

• Respond to and resolve technical support requests both remotely and on-site as needed.
• Troubleshoot hardware, software, network, and end-user technology issues.
• Collaborate with team members on projects and technical initiatives.
• Maintain accurate documentation of work performed and issue resolutions.
• Communicate technical information clearly and professionally to end users.
• Build and maintain positive client relationships through excellent customer service.

• Experience supporting Windows-based environments and end-user technologies.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage multiple priorities.
• Detail-oriented with strong documentation skills.
• Customer-first mindset with a commitment to service excellence.
• Reliable transportation and willingness to travel as needed.

• Experience with Microsoft cloud and endpoint management technologies.
• Familiarity with server environments and network infrastructure.
• Experience supporting VoIP systems.
• Exposure to industry-specific software and hardware environments.

• Background check required.

This opportunity is ideal for a motivated IT professional who enjoys solving technical challenges, working directly with clients, and delivering high-quality support in a fast-paced environment.