Rover - Deskside Service

Position Overview

Essential Duties & Responsibilities

Additional Duties & Responsibilities

Minimum Qualifications

• 21+ years of age
• Proof of authorization/eligibility to work in the United States
• Associates degree in MIS or similar technical program or acceptable industry and work experience
• 2+ year's demonstrable experience in technical support.
• Experience with Microsoft server operating systems and hardware.
• Experience working in a highly regulated environment (MICS, PCI, SOX)
• Training and experience with ITSM practices.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Must be analytical, logical and a good problem solver.
• Possess a keen attention to detail.
• Flexibility to adapt to a changing environment while under pressure.
• Must be a self-starter that is reliable, punctual, and consistent with experience working in a team-oriented, collaborative environment.
• Utilizes active listening skills to gain clarity through probing open ended questions
• Ability to communicate effectively in a positive/upbeat fashion utilizing English, both in oral and written form. Talented at clearly communicating technical issues in common language to non-technical persons
• Have interpersonal skills with focused attention to guest needs to deal effectively with all business contacts.
• Maintain a professional, neat and well-groomed appearance adhering to Company appearance standards.
• Maintain consistent adherence to The Venetian |The Palazzo Unmatched Guest Service Standards.
• This is an overnight position, including weekends and holidays

Physical Requirements

• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Extensive walking throughout property when necessary to provide technical support to guests, vendors, Team Members as well as assist IT on call team members.
• Occasional inspection of cables in racks, floors and ceilings.
• Occasional requirement to work within the environmental conditions of a computer data center and the related noise, temperature and humidity exposures of those environments.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.