Technical Analyst

Position: Technical Analyst I
Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Technical Analyst I you will play a key role in keeping critical enterprise applications and systems running smoothly across a world-class hospitality organization. In this fast-paced IT operations role, you will troubleshoot and resolve technical issues, monitor and maintain corporate systems, collaborate with Service Desk teams, vendors, and Level 2 support, and help drive continuous improvement through knowledge sharing and process enhancements.

You'll be responsible for managing incidents, communicating system status updates, identifying recurring issues, and contributing to long-term solutions that enhance system performance and reliability.

THE DAY-TO-DAY:

* Triage incidents escalated from Service Desk and Field Technology Support groups via ticketing system, e‐mail, or phone

* Properly escalate unresolvable issues to Operations Center Level 2 team or appropriate vendor

* Monitor and manage all corporate systems under Information Technology systems responsibility

* Perform troubleshooting tasks including stopping and starting interfaces, reviewing system drives and clear files to gain space for efficient performance of applications

* Create and update knowledge documentation for First Call Resolution

* Identify ticket routing gaps and work with Service Desk to correct or improve gaps

* Identify reoccurring issues and finding ways to permanently resolve by working with Operation Center Level 2 support or the appropriate vendor

* Formally document all incident tickets per a predefined standardized process

* Advise management of major system or application issues

* Keep end users informed of system status

* Responsible for paging system/application outages and providing updates of those outages to IT departments

THE IDEAL CANDIDATE:

* Must be at least 21 years of age

* Must have a Bachelor's degree in Computer Science, Engineering or a related field or equivalent work experience

* At least one (1) year of prior relevant experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported, such as such as Opera, LMS, Infogenesis, Patron Management, Spa Soft, and/or Stratton Warren.

* Previous Information Systems experience working with the following systems:
Windows Server, Linux Red Hat, Enterprise Linux, and/or VMware (preferred)

* Previous experience working in a similar resort setting (preferred)

THE PERKS & BENEFITS:

* Wellness incentive programs to help you stay healthy physically and mentally.

* Health & Income Protection benefits (for eligible employees).

* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

* Free meals in our employee dining room.

* Free parking on and off shift.

* Healthcare, financial, and time off benefits.

* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

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JOB DESCRIPTION:

Are you ready to JOIN THE SHOW? Apply today!