Systems Administrator – Microsoft Cloud and Intune

Internal Systems & Modern Workplace Lead About Office1

At Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our customers' success and that is why we focus on creating opportunities rooted in our employees' purpose and passions.

At Office1, we align our employees' goals with our commitment to customer success, creating a culture that fosters purpose and passion. Since 1995, we've been delivering innovative technology solutions to SMBs and have become one of the fastest‑growing managed service providers in the Western U.S.

We are seeking an Internal Systems & Modern Workplace Lead to own and improve Office1's internal technology environment. This is a hands‑on, player‑coach role for someone who can lead internal projects, strengthen our Microsoft 365 and Intune environment, support internal users, and help shape how Office1 adopts AI and automation.

This is not a narrow Network Engineer role or a purely administrative management position. You will be expected to work in the office, stay technically involved, make sound decisions independently, and deliver measurable outcomes.

You will lead one direct report and work alongside two internal IT team members to manage support tickets, escalations, internal technology standards, and company initiatives. You will also partner with customer‑facing teams to ensure Office1's internal tools and infrastructure reflect the standards we deliver to our clients.

• Lead the day‑to‑day operation of Office1's internal IT environment, including priorities, escalations, standards, and follow‑through.

• Work alongside two internal IT team members to manage the internal support queue and ensure issues are assigned, resolved, documented, and communicated effectively.

• Directly manage one team member, including task assignment, coaching, performance feedback, and professional development.

• Provide escalation‑level technical support for internal users, including leadership and executive‑level stakeholders when needed.

• Establish clear ownership, service expectations, documentation standards, and accountability for internal IT work.

• Plan, scope, prioritize, and deliver approximately 3–5 meaningful internal IT projects each year.

• Manage project timelines, dependencies, risks, stakeholder communication, and completion criteria from kickoff through closeout.

• Translate business needs into practical technical plans with clear owners, milestones, and expected outcomes.

• Track project progress and provide concise updates to leadership.

• Coordinate with customer‑facing pods when internal projects intersect with client delivery, shared systems, or company‑wide initiatives.

• Own administration and continuous improvement of the Office1 Microsoft 365 environment, including Exchange Online, SharePoint, Teams, identity, licensing, security, and collaboration tools.

• Manage Entra , user lifecycle, Conditional Access policies, sign‑in activity, roles, permissions, and access controls.

• Troubleshoot and resolve mail flow, mailbox, authentication, licensing, and collaboration issues.

• Maintain sound standards for Exchange Online, SharePoint, Teams, identity management, and Microsoft 365 security.

• Improve documentation, operational visibility, and repeatable processes across the Microsoft cloud environment.

• Design, build, and mature Office1's Intune environment for Windows, iOS, and macOS endpoint management.

• Develop and maintain enrollment workflows, device compliance standards, configuration profiles, application deployment processes, and security baselines.

• Improve device lifecycle management, endpoint visibility, local administrator controls, encryption, patching, and endpoint configuration consistency.

• Partner with security and infrastructure stakeholders to maintain practical, supportable endpoint standards.

• Identify…