Desktop Support Specialist

Job Title: Desktop Support Technician (Enterprise / Onsite)

Location: Las Vegas, NV – Fully Onsite

Work Schedule: 8am - 5pm M-F

We are seeking an onsite Desktop Support Technician to provide hands‑on technical support at an enterprise client location in Las Vegas, NV. This role supports end users, executives, and shared infrastructure across multiple sites. The technician will troubleshoot hardware/software issues, manage tickets, maintain network closets and A/V systems, and deliver high‑touch customer service. This is a fast‑paced environment requiring strong multitasking, prioritization, and independent problem‑solving.

• Provide onsite support for desktops, laptops, peripherals, and enterprise software.
• Deliver white‑glove / executive support for senior leadership and VIP users.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support and maintain A/V and conference room technology.
• Maintain and organize network closets and structured cabling.
• Manage and resolve tickets in Service Now within SLA timelines.
• Support device provisioning and management through Microsoft Intune.
• Track, document, and communicate issues, resolutions, and trends.
• Recommend hardware and technical improvements to enhance performance.
• Collaborate with IT teams, managers, and vendors across multiple sites.
• Provide feedback for continuous service and process improvement.
• Support multiple locations and priorities simultaneously.
• Work overtime when required for projects or support needs.

• Bachelor’s degree from an accredited institution (or equivalent experience).
• 3+ years of enterprise desktop or IT support experience.
• Strong troubleshooting and critical‑thinking skills.
• Ability to work independently in an onsite enterprise environment.
• Strong customer service and communication skills.
• Ability to multitask across multiple tickets and projects.
• Ability to pass required background and drug screening.

• CompTIA A+ certification (strongly preferred).
• Experience supporting an enterprise or airport environment.
• Experience with executive/VIP support.
• Familiarity with basic networking and cabling.