Technical Analyst

Position: Technical Analyst I
## Technical Analyst IApplylocations:
Office - US, Las Vegas, NV 6770 Edmond Sttime type:
Full time posted on:
Posted Todayjob requisition :
276980

Las Vegas, Nevada
** The SHOW comes alive at MGM Resorts International
** Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
** THE JOB:
** As a Technical Analyst I you will play a key role in keeping critical enterprise applications and systems running smoothly across a world-class hospitality organization. In this fast-paced IT operations role, you will troubleshoot and resolve technical issues, monitor and maintain corporate systems, collaborate with Service Desk teams, vendors, and Level 2 support, and help drive continuous improvement through knowledge sharing and process enhancements.

You’ll be responsible for managing incidents, communicating system status updates, identifying recurring issues, and contributing to long-term solutions that enhance system performance and reliability.
** THE DAY-TO-DAY:
*** Triage incidents escalated from Service Desk and Field Technology Support groups via ticketing system, e‐mail, or phone
* Properly escalate unresolvable issues to Operations Center Level 2 team or appropriate vendor
* Monitor and manage all corporate systems under Information Technology systems responsibility
* Perform troubleshooting tasks including stopping and starting interfaces, reviewing system drives and clear files to gain space for efficient performance of applications
* Create and update knowledge documentation for First Call Resolution
* Identify ticket routing gaps and work with Service Desk to correct or improve gaps
* Identify reoccurring issues and finding ways to permanently resolve by working with Operation Center Level 2 support or the appropriate vendor
* Formally document all incident tickets per a predefined standardized process
* Advise management of major system or application issues
* Keep end users informed of system status
* Responsible for paging system/application outages and providing updates of those outages to IT departments
** THE IDEAL CANDIDATE:
*** Must be at least 21 years of age
* Must have a Bachelor's degree in Computer Science, Engineering or a related field or equivalent work experience
* At least one (1) year of prior relevant experience in Information Technology preferably with a strong technical understanding of the various hardware, software and networking systems being supported, such as such as Opera, LMS, Info genesis, Patron Management, Spa Soft, and/or Stratton Warren.
* Previous Information Systems experience working with the following systems:
Windows Server, Linux Red Hat, Enterprise Linux, and/or VMware (preferred)
* Previous experience working in a similar resort setting (preferred)
** THE PERKS & BENEFITS:
*** Wellness incentive programs to help you stay healthy physically and mentally.
* Health & Income Protection benefits (for eligible employees).
* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
* Free meals in our employee dining room.
* Free parking on and off shift.
* Healthcare, financial, and time off benefits.
* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
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JOB DESCRIPTION:

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