Deskside Support Level 1

Deskside Support
- Level 1

Fusion is actively seeking a dedicated Deskside Support
- Level 1 to join our dynamic team. In this role, you'll be the go-to expert for deskside support, ensuring our team members have the tools and assistance they need to stay productive and successful. If you're tech-savvy, solutions-oriented, and passionate about providing high-quality support, we'd love to hear from you.

• Provide support for Microsoft Windows 11 hardware updates and hospitality support initiatives across the organization
• Perform hardware conversions and replace in large-scale environments
• Manage and maintain a service ticket queue with timely updates
• Respond to support requests within 15 minutes, resolving issues either remotely or in person
• Communicate clearly with users, keeping them informed throughout the troubleshooting process
• Resolve software, hardware, printer, and Wi-Fi connectivity issues
• Maintain accurate documentation for all support cases
• Recommend improvements to optimize user experience
• Participate in ongoing technical training and certifications

• 5 years or more years of PC service and support experience
• Hands-on experience with Microsoft stack and break and fix
• Strong knowledge of MS Office, Windows 11 and MS Exchange
• Experience installing drivers and troubleshooting external printers and wireless connectivity
• Excellent communication and customer service skills
• Ability to obtain and maintain a Nevada Gaming Control Board Registration (Preferred)
• Must be legally eligible to work in the U.S. and at least 21 years of age

• Ability to navigate all areas of the property, including stairs and various work environments
• Capable of working in a fast-paced setting while staying calm under pressure
• Comfortable standing, walking, bending, stretching, and kneeling for extended periods