Assistant Director of IT Support, Information Technology, Kirk Kerkorian School of Medicine R0
Listed on 2026-07-14
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IT/Tech
Systems Administrator, IT Project Manager
Job Description
Assistant Director of IT Support, Information Technology, Kirk Kerkorian School of Medicine [R0152558]
Reporting to the Director of IT Operations, the Assistant Director of IT Support provides operational leadership for the Service Desk, Field Support, and Endpoint Lifecycle Management teams at the Kirk Kerkorian School of Medicine s position supports responsive, reliable, and customer‑centered IT services for students, faculty, staff, medical professionals, and community members.
The role is responsible for setting service expectations, supporting staff development, monitoring performance, and driving improvements that strengthen the overall technology support experience. The Assistant Director works closely with the school’s associated clinical practice, UNLV Health, campus partners and IT colleagues to ensure services are efficient, consistent, and aligned with the needs of the school and UNLV Health.
The Kirk Kerkorian School of Medicine at UNLV Information Technology Department supports a wide range of services for the school and UNLV Health. The department is committed to high‑quality service, collaboration, and continuous improvement in support of the school’s academic, clinical, and operational missions.
Minimum Qualifications- Bachelor’s degree from an accredited college or university
- Five (5) years of related experience
- Three (3) years of supervisory/management experience
- Experience in higher education, medical school, or another professional program
- Experience managing Service Desk, Field Support, and/or endpoint support services
- Experience developing and implementing service delivery strategies, operational procedures, and continuous improvement initiatives
- Experience supervising, coaching, and developing technical support staff and team leads
- Five (5) years in management, supervisory and related experience
- ITIL Certificate
- Microsoft Fundamentals (MCSE, MOS, etc.)
Salary range is $–$ – unable to offer more than stated salary range.
Benefits- Competitive total rewards package including:
- Paid time off, sick leave, and holidays
- Excellent health insurance including medical, dental and vision
- Comprehensive retirement plans and voluntary benefits programs
- No state income tax
- Tuition discounts at Nevada System of Higher Education (NSHE) schools
- Tuition discounts for spouses, domestic partners, and dependents
- Employee recognition and appreciation programs
- UNLV athletics ticket discounts
- Statewide employee purchase program discounts
- Rebel Card discounts on and off campus
- Wellness programming for all UNLV faculty and staff at no cost
- Opportunity for career advancements to leadership roles
- Connect with colleagues with shared interests
- Personal and professional development opportunities
- A comprehensive onboarding program, Rebels:
Onboard - Support and resources available for veteran applicants
Equal Employment Opportunity / AA Statement:
The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service‑connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes).
Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.
Title IX Statement:
The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates.…
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