IT Technician , Information Technology R0152660

Position: IT Technician 2, Information Technology [R0152660]
## IT Technician 2, Information Technology [R0152660]Apply locations:
UNLV1-Main Campus, Las Vegastime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 28, 2026 (14 days left to apply) job requisition :
R0152660

The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:
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** Job Description
** The University of Nevada, Las Vegas invites applications for
** IT Technician 2, Information Technology [R0152660].**#
** ROLE of the POSITION
** Under general supervision, incumbents perform journey-level duties.
*** Help Desk Support:
*** Incumbents identify and decide how to resolve problems themselves or through appropriate referral; record calls using the help desk application; write work orders as used for change/problem management and resolve routine issues; change backup media; unlock accounts; reset passwords; and follow agency security and access procedures.

Duties include:

* ** Help Desk Support** – provide phone and in-person support for faculty, staff, and students, resolve general technology needs, help with use, error resolution, password resets, and service request coordination and escalation.  + Customer Service – To provide excellent service, the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition;

be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.
* ** Ticket Tracking, Review, and Follow Up** – review service requests, conduct customer call-back activities, provide follow-up services, update service tickets
* ** Field Support** – install software, resolve general desktop issues
* ** Account Administration** – as directed by supervisor: create new accounts, delete or disable accounts, organize data for account audits
* ** Implementation Assignments** – Testing, documentation, etc. of new or changed services, tools, or applications.#
** MINIMUM QUALIFICATIONS
*
* EDUCATION AND EXPERIENCE:

Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, one year of which must have included IT work experience in a user support role;
** OR
* * one year of relevant experience as an IT Technician I in Nevada State service;
** OR
* * an equivalent combination of education and experience. (See

Special Requirements ) Help Desk Support:

ENTRY LEVEL KNOWLEDGE,

SKILLS AND ABILITIES

(required at time of application):
Working knowledge of: computer hardware, software, peripherals, and current computer technology and trends; help desk applications as used for change/problem management. General knowledge of: commercially available operating systems and applications used by the agency; principles and practices of a computer system and peripheral devices as needed to operate and monitor a system; user password security principles and practices. Ability to: communicate with a higher-level IT staff member and the user to facilitate resolution of computer problems;

monitor inventory and request supplies; plan, layout, and record technical material in order to produce requested documents; and all knowledge, skills, and abilities required at the lower levels.#
** PREFERRED QUALIFICATIONS
*** Prior customer service…