Audio Visual Technician

Audio Video Technician

As an Audio Video Technician, you will support the technology that powers meetings, executive presentations, live events, and daily collaboration across Switch facilities. Your work helps ensure conference rooms, event spaces, and presentation systems operate reliably while providing an exceptional experience for employees, customers, and guests.

In this role, you will troubleshoot and maintain audio/video systems, prepare meeting spaces, support live events, and assist with system improvements that enhance reliability, usability, and performance.

• Maintain, inspect, troubleshoot, and repair audio/video systems in conference rooms, event spaces, and equipment racks.
• Perform routine preventative maintenance, equipment testing, cleaning, and minor repairs while coordinating larger service needs.
• Diagnose and resolve audio, video, lighting, and presentation issues before and during meetings and live events.
• Configure audio and video routing between displays, conferencing systems, streaming platforms, and presentation equipment.
• Prepare, test, and verify presentations and multimedia content prior to scheduled meetings and events.
• Provide on-site technical support before, during, and after meetings, executive presentations, and live events.
• Welcome participants, assist with room setup, explain room technology, and provide real-time technical assistance.
• Support the programming, configuration, and maintenance of integrated AV control systems and room automation technologies.
• Maintain documentation for equipment inventories, system configurations, signal flow diagrams, and network connections.
• Research emerging AV technologies and recommend improvements that increase reliability and user experience.
• Maintain databases related to AV equipment, software updates, configurations, and infrastructure.
• Support image, audio, and video editing or post-production activities as needed.
• Contribute to continuous improvement initiatives that enhance operational efficiency and service quality.

• You enjoy solving technical problems and remain composed in fast-paced environments.
• You provide excellent customer service and create positive experiences for end users.
• You communicate technical information clearly to audiences with varying levels of technical knowledge.
• You take ownership of issues and follow through until they are resolved.
• You pay close attention to detail while managing multiple priorities.
• You adapt quickly to changing priorities and technologies.
• You work effectively both independently and as part of a collaborative team.
• You take pride in delivering reliable technology and polished meeting experiences.

Required

• Two or more years of experience supporting professional audio/video systems in corporate, conference, theater, broadcast, production, or similar environments.
• Experience installing, configuring, maintaining, and troubleshooting professional AV systems.
• Understanding of video formats, display technologies, resolutions, and media distribution systems.
• Working knowledge of digital and analog audio systems.
• Familiarity with AV control protocols including RS-232, Telnet, IR, IP, and contact closures.
• Experience supporting conferencing platforms, streaming technologies, and media codecs.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to manage multiple priorities while delivering exceptional customer service.

Preferred

• Associate degree in Communications, Information Technology, Audio/Visual Production, or a related field.
• Experience supporting QSC Q-SYS environments.
• Experience with RTI Integration Designer.
• Experience with Lutron RA2 or RA3 lighting control systems.
• Experience with Broadcast Pix, Whole Hog, or similar production platforms.
• Familiarity with Microsoft Windows 10/11, Microsoft 365, and macOS.
• Industry certifications such as CTS, CTS-I, CTS-D, or manufacturer certifications.

We recognize that strong candidates may not meet every preferred qualification. If your experience closely aligns with this role, we encourage you to apply.

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