Infrastructure Operations Engineer

Responsibilities

• Responsible for the implementation, maintenance, support, and decommissioning of physical and virtual server and storage systems
• Ensuring these platforms are consistently configured, secure, and reliable across the firm’s global technology platform
• Performing routine operational tasks, including system patching, upgrades, backups, and recovery testing, in line with firm policies and change management processes
• Troubleshooting complex infrastructure incidents and service requests, working closely with Design and Engineering Team and vendors to drive timely resolution and root cause analysis
• Monitoring the health, performance, and capacity of infrastructure systems, proactively identifying and resolving issues to minimize downtime and service disruption
• Supporting infrastructure lifecycle management, including hardware and software refreshes, migrations, and decommissioning, in accordance with firm standards and project timelines
• Maintaining accurate and up‑to‑date technical documentation, including standard operating procedures, system inventories, configuration records, and topology diagrams
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

• Demonstrate good knowledge of ITIL, ITSM, Problem Management, Service Management and Change Management frameworks
• Possess the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend and implement solutions to technology problems
• Exhibit well-developed and professional interpersonal skills, and the ability to interact effectively with people at all organizational levels of the firm
• ITIL Foundation
• Bachelor's degree or Higher Education Diploma in Information Technology or related field; equivalent work experience can be considered in lieu of Bachelor’s degree
• Microsoft Certification or equivalent experience, preferably VMWare Certification (VCP) or equivalent experience
• A minimum of seven (7) years’ progressive computer systems management and support experience, preferably in a multi-site enterprise-scale environment, such as an international law firm or professional/financial services
• A minimum of five (5) years’ experience of installing and maintaining Windows servers, including operating system installation, configuration, administration, maintenance and troubleshooting
• A minimum of five (5) years’ experience of installing, maintaining, and supporting Enterprise server, storage and backup systems - in particular Dell servers, storage and backup systems; experience of Storage Area Networking, PURE Storage arrays, preferably
• A minimum of five (5) years’ experience with Active Directory in a large multi-site Microsoft environment, including, but not limited to, understanding and supporting directory services, DHCP, DNS, and Group Policies
• A minimum of five (5) years’ experience of installing, maintaining, and supporting high availability systems using VMware
• Experience with VMWare NSX, vSAN and other vSphere supporting technologies
• A minimum of five (5) years’ experience installing, maintaining, and supporting RHEL Linux and Kubernetes based systems

• server management
• storage systems
• system patching
• troubleshooting
• Windows server installation
• Enterprise server support
• Active Directory
• VMware
• RHEL Linux
• Kubernetes

• analytical skillsinterpersonal skills
• problem-solving
• communication
• collaboration

• ITIL Foundation
• Microsoft Certification
• VMware Certification (VCP)