Help Desk Support Analyst

Responsibilities

• Process new user setup and termination requests in required systems.
• Respond to phone calls, emails and online tickets using the company’s ticketing system.
• Troubleshoot and correct basic problems with multiple applications (either home grown or third‑party vendors).
• Communicate with third‑party vendors and providers.
• Maintain inventory system and keep a detailed log of assets for traceability.
• Provide occasional weekend and evening support, either on call or on site when needed.
• Be in charge of premises access, create, assign and disable identification badges.
• Review system logs and escalate errors.

• Minimum of 2 years of experience in IT troubleshooting and support.
• Take initiative, be proactive and propose improvements to streamline existing processes.
• Strong organizational skills and ability to take ownership of issues.
• Basic PC hardware knowledge and computer device setup and troubleshooting.
• Advanced knowledge of Windows desktop OS version 7, 8 and 10.
• Advanced knowledge of Windows Server, Active Directory and user permissions (ACL).
• Knowledge of shared and network printers.
• Ability to troubleshoot, install and repair drivers.
• Advanced knowledge of networking, setup and troubleshooting.
• Knowledge of Microsoft Office suite, especially Outlook.
• Local candidates only. No remote work.