Support Engineer

Responsibilities

• Provide technical support and troubleshooting for security software and hardware systems, including Milestone, LenelS2, and DMP.
• Diagnose and resolve system performance issues, ensuring optimal functionality.
• Perform custom systems integrations, detailed system upgrade planning, and system audits.
• Schedule and coordinate service and maintenance calls with customers.
• Perform routine and corrective maintenance of installed security and access control systems.
• Ensure all service work complies with applicable Federal, State, and local regulations.
• Assist with the installation, configuration, and support of electronic security solutions.
• Collaborate with the Projects and Sales teams to support system design, implementation, and customer needs.
• Provide expert consultation on system performance, maintenance, and upgrades.
• Maintain strong relationships with clients by delivering exceptional customer service.
• Support internal teams with troubleshooting, documentation, and knowledge sharing.

• 2+ years of experience in security systems support, technical support, or a related IT field.
• Proficiency in Milestone, LenelS2, DMP, or similar security software platforms.
• Strong troubleshooting and problem‑solving skills for security, video surveillance, and access control systems.
• Ability to read and interpret technical manuals, schematics, and wiring diagrams.
• Excellent customer service and communication skills.
• Strong organizational skills with the ability to manage multiple tasks and prioritize workload.
• Preferred:
  Associate’s or Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
• Experience with networking concepts, IP‑based security systems, and system integrations.
• Certifications in security systems (e.g., Milestone, LenelS2, DMP) are a plus.

Demonstrates expertise in technical support and troubleshooting for security software and hardware systems, with a strong focus on customer service and system performance optimization. Proficient in system integrations and compliance with regulatory standards.