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Service Support Representative
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-07-21
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Responsibilities
- Answer incoming calls and emails related to Games, Systems, and Hardware issues.
- Gather case details and enter data into Remedy System/Salesforce.
- Provide front-end/first-level application support.
- Use accurate problem logging and issue tracking procedures.
- Verify outstanding customer issues until completion.
- Maintain the security and integrity of Service Support Computers.
- Identify areas for application software training.
- Advanced ability in business math.
- Typing at 40 WPM with minimal errors.
- Excellent phone communication skills.
- Demonstrated skill in using MS Office software.
- Strong analytical skills.
- Ability to work under pressure to meet SLA deadlines.
- Must be organized and diligent.
- Experience navigating internet website frameworks.
- Ability to instruct and deliver learning points to others.
- Must be able to read, write, speak, and understand English.
- Remedy System
- Salesforce
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