More jobs:
Technical Support Associate; Fiber
Job in
Las Vegas, Clark County, Nevada, 89105, USA
Listed on 2026-07-21
Listing for:
Captivate, LLC
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Technical Support Associate (Fiber)
Department: Tech Support
Employment Type: Full Time
Location: Missoula, MT (Cleerline)
Reporting To: Rosie, Customer Experience Director
Compensation: $35.00 - $45.00 / hour
DescriptionJob Description:
- Technical Support Associate (Fiber)
- A trustworthy individual. Hungry to learn and grow. Loves helping customers and making them feel comfortable even when the technology is tricky. Technically inclined and always curious how things work, especially when it comes to fiber.
- Excellent customer service skills (email, phone, chat)
- Experience with technology:
Fiber, Low-Voltage Cabling, IT, AV - A steady work history (3yrs between hops), a pleasant disposition, High EQ.
Location:
- In-Person (Not Remote or Hybrid)
- 8404 El Way, Suite 2B Missoula, MT 59808
Schedule:
- Full Time (40hrs/Wk) – Mon-Fri Hours TBD
- Rosie, Customer Experience Director
- Ambitious
- Curiosity
- Fun
- Integrity
- Continuous Improvement
- Partnership
Technical Support
- Initial Technical Support:
Triage issue, solve if able, elevate if needed (phone, chat, email) - Troubleshoot fiber link issues including loss budgets, connector quality, and test equipment interpretation
- Guide customers through proper fiber testing procedures and advise next steps, specifying projects and project layouts
- Maintain accurate records in our CRM
- Assist with product training
- Develop Training Guides & Troubleshooting Docs
- Represent Cleerline in the field (events, customer visits)
Experience:
Required
- Strong understanding of fiber optic fundamentals: cable types, connector types, single-mode vs. multimode, bend radius, link loss, and testing
- Hands-on experience with fiber installation, termination, or testing in an AV, IT, or telecom environment
- Experience with CRM or ticketing systems
- Experience with fiber optic test equipment
- Familiarity with low‑voltage cabling infrastructure, structured cabling, AV Distribution systems, or network/telecom environments
- BICSI, FOA, or equivalent fiber optic industry certification
- Bilingual - Spanish is a plus!
- $35-$45/hr – Yup!
- Medical/Dental/Vision - check!
- HSA, Life, Accident available
- 3% Safe Harbor 401k
- PTO - 7 days Yr1, 9 Yr1-2, 15 Yr 2-5, 21 Yr5+
Position Requirements
10+ Years
work experience
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