Data Center Technician

Role Overview

The Data Center Technician I is a 24x7x365 market-based position responsible for providing physical and Level II technical support to Flexential customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting and management applications is required. Data Center Technician I's must be able to demonstrate the ability to represent Flexential both professionally and technically during interactions with customers and internal resources in a calm and professional manner.

Key responsibilities include establishing and maintaining strong customer relationships, monitoring and troubleshooting technical issues, performing physical security walkthroughs, and tracking and documenting time spent on tasks and support cases.

Candidates must have a passion for providing great customer experience, strong verbal and written communication skills, and a self-starter mentality. The ability to learn quickly and apply new knowledge and skills is also essential.

• Passion for providing great customer experience
• Strong verbal and written communication skills
• Understanding of Windows and Microsoft operating systems
• Must be a self-starter, reliable and dependable
• Excellent verbal and written communications skills
• Strong attention to detail, making and keeping commitments and meeting deadlines
• High school diploma or equivalent
• 0-4 years of experience working within an IT or Data Center Support environment
• Ability to climb ladders and work aloft
• Ability to work in hot and cold temperature environments
• Ability to maneuver pallet jacks
• Ability to lift up to 50 lbs
• Ability to pull and install cabling

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Flex Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program