Sr Analyst​/Systems; SCADA

This role is eligible to be based in Texas.

The Senior Analyst/Systems (SCADA) is a lead technical contributor within the Application Services area of the Information Services department. This role provides technical leadership and task-level guidance for the design, development, implementation, and lifecycle support of SCADA and other OT/ICS application platforms, in accordance with Southwest Gas (SWG) standards, cybersecurity policies, and operational practices.

The incumbent is responsible for supporting, installing, configuring, and maintaining SCADA and Historian systems used in a regulated natural gas distribution environment. This includes responsibility for SCADA application servers, real-time and historian databases, communications interfaces, and integration with field devices. Knowledge, and understanding of IT/OT network and platform infrastructure.

This position requires five to seven years of relevant work experience and a bachelor's degree in a related field from an accredited university, or equivalent combination of education and experience sufficient to successfully perform the essential job responsibilities.

Industry recognized certification(s) relevant to responsibilities are preferred. Incumbents performing activities requiring government, regulatory or vendor certification must keep those certifications current.

The following qualifications are also required:

• Strong expertise in SCADA/ICS environments, preferably within natural gas, energy, or other critical infrastructure industries.
• Advanced troubleshooting and analytical skills across SCADA applications, databases, operating systems, and OT communications.
• Ability to support mission critical 24O7 operational systems in a regulated environment.
• Systems Testing and IT Implementation experience
• Project Management experience
• Utilities experience
• Excellent analytical skills and a sense of urgency
• Experience working with cross-functional teams
• Experience with process mapping
• Organized with the ability to work in a dynamic, rapidly changing environment and the ability to manage multiple tasks and projects at once
• Exceptional verbal and written communication skills
• Experience with and passion for implementing change and continual improvement
• Demonstrated fluency in business processes and process differentiation
• Ability to analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes

• Lead efforts in determining application functionality, security, recovery and integration requirements, and planned user interaction by working with support group, project management, and/or business area personnel; understand external and internal business context. Analyze alternatives using SWG methodology (cost/benefit, risk, etc.); determine implementation schedules.
• Lead and perform research and evaluation of product and service alternatives for topics assigned (including I/S tools) using appropriate methodology and document recommendations; include vendor business and cost analysis as appropriate.
• Design the use of complex application software functions and options, and document interfaces and planned utilization of user access tools
• Design complex SWG custom applications
• Assist Control Operations & Planning (COPS) in determining impact of business requirements on production and recovery infrastructure
• Review or prepare application or infrastructure component specifications and development plan, and assure cost-effectiveness, compatibility with I/S architectures, and compliance with security/control and technology recovery practices, gaining approvals when appropriate
• Provide input to Service Level Objectives and to backup/restore and security/controls designs
• Lead or participate in problem diagnosis and resolution on a timely basis; participate in "post-mortem" reviews as assigned
• Lead or participate in the analysis, prioritization and development of change requests, upgrades and patches, and maintenance actions; assure appropriate coordination, communication and approval
• Provide on-call support
• Review or maintain assigned I/S records
• Participate in technology recovery and departmental emergency management planning, rehearsals and execution
• Plan, participate in or review the configuration, testing and implementation of complex application components (package or custom) needed to implement documented requirements (modules; parameters; inquiry and reporting; application security; integration; other)
• Plan and review appropriate levels of application or infrastructure testing, including preparation of test plans, scripts, data and expected results as appropriate
• Complete the turnover of tested application or infrastructure items and related documentation for production use
• Coordinate with project managers and other departments to develop, arrange for, or provide application training for end users and support groups
• Communicate and work effectively in project teams…