IT Helpdesk Support Technician

IT Helpdesk Support Technician

Konami Gaming, Inc.

• Full-time
• Las Vegas, NV, US

Konami Gaming is looking for a IT Helpdesk Support Technician I to join our team! Under general supervision, provide technical software, hardware and network problem resolution to all computer users, local and remote; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist System/Network Engineers as needed; troubleshoot network printer problems; elevate more complex end-user problems onto higher level support as needed;

conduct hardware and software inventory maintenance and reporting; contact third‑party vendors for warranty service and repair; and perform related work as required.

• Identify, diagnose, and resolve Level One problems for local and remote end-users.
• Provide one-on-one end-user problem resolution for approved software.
• Deliver, asset tags, set up, and assist in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnose and resolve end-user network or local printer problems, PC hardware problems, e‑mail, Internet, and local‑area network access problems, with assistance of Network Engineers as required.
• Coordinate timely repair of PC computer equipment covered by third‑party vendor maintenance agreements.
• Perform minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third‑party vendor maintenance agreements.
• Help install local area network cabling systems and equipment such as network interface cards and switches.
• Assist IT Team in creating documentation materials for end-users frequently asked questions (FAQs).
• Configure approved end‑user mobile devices for connectivity to system and troubleshoot basic communication issues.
• Maintain a friendly, professional and helpful attitude. Work well with others in a professional environment.
• Work efficiently in a fast‑paced environment and prioritize effectively to meet the ever‑changing needs of the users and the company.
• Operate with little or no supervision and be proactive in all situations.
• Understand VOIP desk phones, smartphones, mobile hotspots and all other telecommunications devices and equipment.
• Have a strong desire to learn and keep abreast of new and emerging technologies.
• Provide basic support for all IT‑related hardware, peripherals, copiers and network access.
• Provide user‑level support for Pronto related issues and escalations, as necessary.
• Perform other duties as assigned by immediate supervisor.
• Maintain a safe work environment and follow all safety rules and regulations.
• Perform other related duties as assigned.

• Competitive wages
• Great 401(k) plan with company match
• Comprehensive health benefits package
• Generous company‑paid holidays and paid time off (PTO)
• Tuition reimbursement program

For Players. For Operators. For Each Other. Konami Gaming, Inc. entered the US gaming market in the 2000s and has spent the last two decades moving the industry forward with breakthrough games, head‑turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation.

A world leader in systems and game development, Konami can offer you the best of both worlds – stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.

• High School GED.
• One year college‑level coursework and CompTIA A+, Microsoft 365 Certified:
  Fundamentals, or equivalent.
• Two years’ experience in one or more of the following areas is desired: IT help desk, gaming company technical support, or casino technical support.
• Technical skills in networking, computer operation, hardware, software troubleshooting, and PC troubleshooting are also helpful.
• Basic understanding of Microsoft…