IT Helpdesk Support Technician

Konami Gaming is looking for an IT Helpdesk Support Technician I to join our team!

Under general supervision, provide technical software, hardware and network problem resolution to all computer users, local and remote; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end‑user training as needed; assist System/Network Engineers as needed; troubleshoot network printer problems; escalate more complex end‑user problems to higher level support as needed; conduct hardware and software inventory maintenance and reporting;

contact third‑party vendors for warranty service and repair; and perform related work as required.

• Identifies, diagnoses, and resolves Level One problems for local and remote end‑users.
• Provides one‑on‑one end‑user problem resolution for approved software.
• Delivers, asset tags, sets up, and assists in the configuration of end‑user PC desktop hardware, software and peripherals.
• Diagnoses and resolves end‑user network or local printer problems, PC hardware problems, e‑mail, Internet, and local‑area network access problems, with assistance of Network Engineers as required.
• Coordinates timely repair of PC computer equipment covered by third‑party vendor maintenance agreements.
• Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third‑party vendor maintenance agreements.
• Helps install local area network cabling systems and equipment such as network interface cards and switches.
• Assists IT Team in creating documentation materials for end‑users frequently asked questions (FAQs).
• Configure approved end‑user mobile devices for connectivity to system and troubleshoot basic communication issues.
• Friendly, professional and helpful attitude. Ability to work well with others in a professional environment.
• Ability to work in a fast‑paced environment and prioritize effectively to meet the ever‑changing needs of the users and the company.
• Ability to work with little or no supervision and be proactive in all situations.
• Understanding of VOIP desk phones, smartphones, mobile hotspots and all other telecommunications devices and equipment.
• Must have a strong desire to learn and keep abreast of new and emerging technologies.
• Provide basic support for all IT related hardware, peripherals, copiers and network access.
• Provide user level support for Pronto related issues and escalations, as necessary.
• Other duties as assigned by immediate supervisor.
• Employees are responsible for maintaining a safe work environment and following all safety rules and regulations.
• Perform other related duties as assigned.

• Competitive Wages
• Great 401(k) plan with company match
• Comprehensive health benefits package
• Generous Company‑paid Holidays and Paid Time Off (PTO)
• Tuition reimbursement program

Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head‑turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation. A world leader in systems and game development, Konami can offer you the best of both worlds – stability within a dynamic, creative environment.

We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.

• High School GED.
• One year college level coursework and CompTIA A+, Microsoft 365 Certified:
  Fundamentals, or equivalent.
• 2 years’ experience in one or more of the following areas is desired: IT help desk, gaming company technical support, or casino technical support.
• Technical skills in the areas of networking, computer operation, hardware, software troubleshooting, and PC troubleshooting are also helpful.
• Basic understanding of Microsoft Office products.
• A strong desire to learn…