Desktop Engineer Job Las Vegas area,Nevada USA,IT/Tech

Provide day to day technical support to employees for computer, printer, basic network, and internal systems software & hardware.
Installs, configures, and troubleshoots desktop systems, corporate mobile devices, workstations, servers, and printers
Maintains file and other data integrity for traditional and cloud-based systems
Strong understanding of MS Office 365 applications
Plays critical role in On-boarding/Changes/Off-boarding such as systems and account preparation, computer and other data recovery, and data archiving and reissuing hardware to the field
Play critical role in executing core procedures to support on-boarding/off boarding & provisioning of services from computer set-up to Identity Management set-up & administration
Participate in deploying and maintaining computer & device management/software push solutions
Provide occasional organized training or ramp-up such as project-based training, recurring training, or new hire orientation
Technical Support:
Provide prompt and efficient technical assistance to end users via various communication channels (phone, email, chat) regarding hardware, software, and network-related problems, as well as mobile technology devices.
Troubleshooting:
Identify and diagnose technical issues, determining the root cause of problems and implementing appropriate solutions. This may involve remote troubleshooting or on-site visits.
Help Desk Management:
Track support tickets and ensure accurate and detailed documentation of issues and resolutions by IT Consultants.
System Maintenance:
Working with IT Consultants, perform routine maintenance tasks, such as software updates, system backups, and security patches to ensure optimal performance and security of computer systems.
User Training and Guidance:
Conduct training sessions and provide user guidance on basic computer operations, software applications, and IT security best practices to enhance end-user knowledge and productivity.
Hardware and Software Deployment:
Assist with the installation, configuration, and deployment of computer hardware, software, and peripherals for new employees or system upgrades.
Network Support:
Support network connectivity issues, including troubleshooting network equipment (routers, switches) and assisting with network configuration and administration.
Documentation and Knowledge Base:
Create and maintain technical documentation, FAQs, and knowledge base articles to facilitate self-service troubleshooting for end-users and enhance the efficiency of the support process.
IT Asset Management:
Track and manage IT assets, including inventory management, software licensing, and equipment maintenance.
Make recommendations for hardware and software solutions, adapt existing systems to new hardware revisions, & maintain hardware standards definition
Perform procedures to support Compliance requirements (SOX, ISO, and other)
Create documentation of internal procedures and Client-facing Help Guides
Participate in process definition to support changes in maturity as Skin and Cancer grows
Provide support for office-based and remote personnel
Travel 50% In NV & AZ

Requirements

5+ years of related IT work experience
Computer support related certifications or technical degree
Experience with support, set-up, and administration of typical end-user hardware, software, and services
Experience with desktop imaging or device management solutions
Strong interpersonal skills and ability to work in a fast-paced environment
Strong attention to detail
Ability to move and lift IT equipment as necessary, including PCs, servers, and rack equipment

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