Tessitura Manager

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Full Time Las Vegas, NV, US

4 days ago Requisition

Job Title:
Tessitura Manager

Department:
Ticketing & Box Office

Reports to:
Director, Ticketing Operations

Status:
Exempt, Full-Time

Summary of Duties and Responsibilities

The Tessitura Manager plays a critical role in supporting the organization’s strategic use of the Tessitura arts enterprise software. This position is responsible for ensuring the effective utilization of Tessitura across departments; supporting application configuration, system administration, and ongoing data management; ensuring departments have access to the reports, dashboards, and analytics needed to support informed decision-making; and providing system support, troubleshooting, and staff training.

The role requires exceptional interpersonal skills, with the ability to work collaboratively across departments by offering guidance on best practices, troubleshooting issues, and providing staff training to optimize the use of Tessitura and its integrated applications. The ideal candidate is a self-starter who works independently, exercises sound judgment, and takes initiative to identify opportunities for continuous improvement. They are an experienced Tessitura power user with a strong understanding of Tessitura Analytics, reporting, application functionality, and data management best practices, are committed to continually enhancing system performance and user adoption.

Essential Duties and Responsibilities

• Manage the day-to-day use of Tessitura, guiding users through the system, resolving data and reporting issues, and ensuring the application’s effective operation in support of with departmental and organizational needs.
• Manage inventory of reports and dashboards available in Tessitura and coordinate with Tessitura when existing custom reports require troubleshooting or modification.
• Support the organization’s use of Tessitura Analytics through user training, guidance, and the creation or maintenance of dashboards as needed.
• Provide Tessitura functionality expertise and support application users in the design and execution of lists, data extractions, output sets and analytics dashboards.
• Analyze complex datasets to inform pricing strategies, including dynamic pricing adjustments, initial scaling recommendations, and inventory management.
• Assist the Ticketing & Box Office department in the building and maintenance of performances, packages, pricing grids, promotions, fees, venue configurations, and other Ticketing functionality within Tessitura.
• Manage data capture to proactively enable reporting and data analysis.
• Serve as a checkpoint for quality control for all records, reports, lists, and data.
• Ensure the quality and accuracy of data within Tessitura by monitoring data entry practices, conducting audits, and implementing data hygiene initiatives.
• Lead a committee of power users responsible for establishing and maintaining data standards and promoting best practices for data entry, coding, and maintenance.
• Serve as a co-chair to lead monthly Tessitura Mountain Region community meetings.
• Assist in the administration of user accounts and security within Tessitura. Enhance security groups and assign access rights to ensure confidentiality and system integrity.
• Create and maintain documentation related to system configuration, best practices, data entry and integrity, and procedures specific to The Smith Center.
• Stay current on all updates and advancements in Tessitura capabilities and functionalities and inform department leaders of any impact they may have on SOPs.
• Maintain awareness of industry trends and best practices in the use of Tessitura and advise the organization regarding changes and enhancements that will improve operations.
• Support Ticketing and Marketing departments in the administration of TN Express Web and integrated website by providing technical expertise.
• Coordinate and schedule system/database upgrades as needed.
• Manage the organization’s open support tickets with Tessitura.
• Research, plan, manage…