Helpdesk Support Technician

Description

• Field incoming help requests from end users via both telephone and e-mail
• Document all end user identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit incident details from end users.
• Assess severity of issues and categorize and assign accordingly. Route severe incidents to Tier 2
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Perform post-resolution follow-ups to help requests.
• Develop help sheets and frequently asked questions lists for end users.
• Provide support and training to all end users on computer workstation operation, setup, configuration and other issues.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring computer workstation performance.
• Provision and deprovision of user accounts, systems, applications and network access.
• Complete regular reviews of system users to ensure users are authorized and provisioned properly.
• Perform routine security audits & other compliance audits for all provisioned user accounts.

Help desk support, Help desk, Troubleshooting, Customer service

Help desk support,Help desk,Troubleshooting,Customer service

At least 1 years in troubleshooting / help desk

Fundamental knowledge of computer workstation hardware, networking principles, business applications, and peripheral devices

Experience administering users and computers in a complex enterprise environment

Microsoft certifications are highly preferred

Entry Level

This is a Contract to Hire position based out of Las Vegas, NV.

The pay range for this position is $18.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Las Vegas,NV.

This position is anticipated to close on Aug 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong,…