Mission Control Technician I

Location Las Vegas NV

About Switch At Switch we dont just design build and operate data centerswe are enabling the technology of the future Led by Founder & CEO Rob Roy we believe in revolutionary innovation operational excellence and the principle of karma Switch is where talented people come together to EVOLVE the digital world We believe that innovation isnt just about technology its about the people culture and purpose that make it happen Every Switch team member contributes to a mission greater than themselves to create the worlds most advanced digital infrastructure that powers the progress of humanity

This role supports the real time monitoring and coordination of Switchs mission critical infrastructure You monitor systems respond to alerts coordinate investigations and ensure issues are documented escalated and resolved according to established procedures Your work helps protect uptime safety and customer trust in a 247 operating environment

• Monitor critical infrastructure systems including power cooling security safety and network connectivity
• Serve as the primary point of contact for alerts events and incident investigations during assigned shifts
• Interpret alarms diagnose issues initiate remediation and escalation when needed
• Create update and close incident tickets with accurate timelines and documentation
• Coordinate with internal teams vendors and network carriers to resolve incidents
• Perform approved configuration tasks following documented instructions and security policies
• Produce clear incident summaries and post event reports
• Provide timely professional support to customers during incidents
  
  Follow defined escalation notification and communication procedures
• Work scheduled shifts including nights weekends and rotations as required

• You stay calm and methodical during incidents and system alerts
• You follow procedures closely and understand the risk of deviation in mission critical environments
• You communicate clearly especially when sharing status or technical details
• You document your work thoroughly and in real time
• You know when to troubleshoot independently and when to elevate
• You take ownership of issues until resolution or handoff is complete

• 2 years of experience in IT operations network operations or a similar technical support role
• Experience monitoring systems investigating alerts and managing incidents through resolution
• Foundational understanding of network topologies and the OSI model
• Ability to troubleshoot issues across multiple infrastructure domains
• Experience using ticketing and monitoring tools
• Clear written and verbal communication skills
• Ability to work rotating shifts in a 247 operations environment

• Experience in data center NOC SOC or other mission critical environments
• Familiarity with electrical and mechanical systems such as UPS generators switch gear PDUs and cooling systems
• Experience with terminal access and monitoring tools such as SSH PuTTY Syslog or Nagios
• CompTIA A Network Security or comparable certifications
• Willingness to obtain OSHA 10 certification within six months

• On site work in secure monitored operations centers
• Extended periods of monitoring screens and responding to alerts
• High attention to detail in time sensitive situations
• Willingness to follow strict security safety and documentation requirements

A Culture of Karma We are self motivated by karma ensuring our actions contribute to a positive supportive and forward thinking environment Industry Leading Designs Work with the most advanced data center technology on the planet and be a part of emerging technology development Flexibility & Remote Opportunities Whether in office hybrid or fully remote we offer the technology and support to keep teams connected and productive Career Stability & Growth In this expanding industry we invest in our people providing opportunities & advancement in a stable growing company Generous Benefits Package Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs and more Join Us & Make a Difference This is more than a jobits a mission If youre ready to be part of a culture that values innovation karma and limitless potential we want to hear from you