Information Technology Support Specialist (ITSS

About the role

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MyPC is seeking an Information Technology Support Specialist (ITSS) to provide technical assistance and support to employees and customers in the Microsoft Office Ecosystem. The ideal candidate is a problem-solver with strong communication skills, a customer-first mindset, and a passion for technology.

This role is responsible for troubleshooting hardware, software, network, and system issues while ensuring users receive timely and effective technical support.

• Provide first-level technical support for hardware, software, and network-related issues.
• Respond to help desk tickets, emails, and phone support requests in a timely manner.
• Diagnose and resolve computer, printer, mobile device, and peripheral issues.
• Install, configure, and maintain operating systems, applications, and software updates.
• Assist in user account creation, password resets, permissions management, and system access requests.
• Document issues, solutions, and troubleshooting procedures within the ticketing system.
• Escalate complex technical issues to senior IT staff when necessary.
• Support onboarding and offboarding activities, including workstation setup and account provisioning.
• Monitor system performance and report potential issues proactively.
• Provide exceptional customer service while communicating technical information clearly to non-technical users.
• Follow company security policies and best practices to protect organizational data and systems.
• Participate in technology improvement projects and other IT initiatives.

• High school diploma or equivalent.
• 1+ years of experience in technical support, help desk, customer support, or a related role.
• Familiarity with Windows operating systems and Microsoft 365 applications.
• Basic understanding of computer hardware, networking, and troubleshooting concepts.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• Ability to work independently and collaboratively within a team environment.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience supporting CRM platforms, SaaS applications, or cloud-based technologies.
• CompTIA A+, Network+, or similar certifications.
• Experience with remote support tools and ticketing systems.

• Technical troubleshooting and problem-solving
• Customer service and user support
• Microsoft 365 administration
• Hardware and software installation
• Documentation and record keeping
• Communication and teamwork
• Adaptability and continuous learning

• Competitive compensation
• Career growth within the technology department
• Collaborative and supportive work environment
• Exposure to innovative technologies and business solutions
• Free Explore
  
  MyPC Professional Website
• A collaborative and dynamic work environment.
• Opportunities for professional growth and development.
• Work at the office, inside building or on the balcony or remote
• Workdays:
  Monday - Thursday (optional)
• Professional development and training opportunities.

Our team is made up of passionate individuals who thrive on collaboration and are driven by a shared mission to enhance the user experience through cutting-edge solutions for our customers and clients.

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MyPC is a technology company dedicated to helping businesses streamline operations through innovative CRM, IT, and business solutions. We are passionate about delivering exceptional customer experiences, empowering organizations with modern technology, and fostering a collaborative, growth-oriented work environment.