Customer Support Specialist I (Cloud Software Support

About Practice Tek

Stop scrolling-your dream job might just be here! At Practice Tek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human.

Ready to jump in? Let’s go!

Practice Tek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide. Over the years, we’ve brought together the best-in-class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients;

and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with Practice Tek is full of opportunity.

We believe in showing up with consistent care, staying always ahead, keeping our approach market-in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.

Shape the future of healthcare with technology solutions that are always evolving to meet real-world needs.

Team up with passionate, talented people who care deeply about patients, providers, and making a difference.

See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.

Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

As part of the Tek Tribe, you’ll enjoy:

Comprehensive health, dental, and vision coverage options

Wellness benefits that support lifestyle, behavioral health, and overall wellbeing

Flexible paid time off, sick time, and 10 company-paid holidays

401(k) plan with company match to help you build your future

Culture Committee driving initiatives that spark connection, fun, and belonging

A workplace powered by innovation, collaboration, and energy every day

Chiro Touch delivers industry-leading practice management software designed specifically for chiropractic clinics. As part of Practice Tek, the platform enables providers to streamline operations, improve patient experiences, and run more efficient practices through intuitive, reliable technology.

Here’s how you’ll help us bring our mission to life and show up as a Trusted Partner:

• Deliver timely, high-quality support by resolving inbound customer inquiries via phone and chat, ensuring minimal disruption to clinic operations
• Diagnosing and troubleshooting software issues, guiding customers through solutions that improve product adoption and overall experience
• Maintain accurate, detailed documentation of customer interactions and resolutions within the ticketing system to support knowledge sharing and efficiency
• Build strong product expertise across Chiro Touch solutions to provide informed guidance and proactive recommendations to customers
• Collaborate cross-functionally with Product, Engineering, and other teams to elevate issues, drive resolutions, and improve overall system performance

Here’s how we’ll know you’re making an impact and raising the bar:

• Customer satisfaction (CSAT) scores consistently meet or exceed >93%
• Average ticket resolution time meets defined service level targets
• First contact resolution rate improves or exceeds team benchmarks
• Ticket documentation quality and…