Technical Account Manager - Las Vegas

Technical Account Manager - Las Vegas

Location:

Las Vegas, NV, US, 89113

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences powered by world-class content, strong technical and commercial capabilities, and nurtured by a culture of collaboration, accountability, and ownership. Whether it's spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long-term value creation.

With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to customers we serve. If you're ready to bring your talent to a team shaping the future of entertainment, your next big move starts here.

The Systems Engineer IV (Technical Account Manager) is a senior technical authority responsible for the architecture, engineering, implementation, optimization, and strategic advancement of IGT's enterprise gaming solutions and infrastructure. This role serves as a recognized subject matter expert across multiple technology disciplines including IGT products, casino floor communication, Windows and Linux operating systems, database technologies, virtualization, storage platforms, networking, cybersecurity, cloud technologies, automation frameworks, AI initiatives, and containerized environments.

Working independently and influencing cross-functional teams, the Technical Account Manager leads the most complex customer deployments, infrastructure modernization efforts, enterprise architecture initiatives, and critical production escalations. This role works closely with executive leadership, product management, software engineering, project management, compliance teams, and strategic customers to ensure highly available, secure, scalable, and supportable gaming environments. The Technical Account Manager is expected to take ownership of complex technical outcomes from discovery through implementation, escalation, stabilization, and continuous improvement.

This role establishes engineering standards, drives technology strategy, mentors engineering teams, champions automation and AI adoption, and serves as the accountable technical escalation resource for business-critical customer issues.

Lead architecture reviews and technical governance activities. Own technical decisions, risks, dependencies, and corrective actions through resolution when initiatives span multiple teams, products, vendors, or infrastructure domains.

Design secure, scalable, highly available customer environments across multiple jurisdictions. Lead technical discovery, architecture planning, capacity management, technical strategy, and modernization initiatives.

Lead large-scale migrations, platform upgrades, and modernization initiatives. Develop infrastructure standards that improve system reliability and supportability. Provide final technical guidance on design, deployment, recovery, and stabilization approaches for high-impact customer environments.

Lead cybersecurity initiatives, vulnerability management programs, security hardening, and compliance assessments from an IGT recommendation perspective. Support cybersecurity initiatives, security hardening, vulnerability remediation, SSL/TLS implementation, and identity management solutions.

Own corrective action plans through closure to improve platform stability, customer satisfaction, and long-term supportability. Provide executive-level communications during significant incidents and customer escalations.

Lead development of tools, frameworks, and reusable solutions including AI that reduce operational effort and improve service quality. Identify opportunities to improve deployment consistency, monitoring, observability, and support efficiency.

Serve as a trusted technical advisor for strategic customers and executive stakeholders. Lead executive architecture reviews and technical strategy discussions.

Bachelor's Degree in Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and experience. Minimum 10+ years of experience supporting enterprise infrastructure environments. Minimum 7+ years of experience leading technical implementations or infrastructure projects. Expert experience with but not limited to:
Microsoft Windows Server Linux Platforms Microsoft SQL Server Enterprise networking Virtualization platforms Infrastructure troubleshooting and root cause analysis Disaster Recovery and High Availability Solutions Proven ability to influence technical strategy without direct authority. Exceptional written, verbal, and…