Database Applications Administrator

Job Details

Level: Experienced

Job Location:

L30 - Las Vegas - Las Vegas, NV 89102

Position Type:
Full Time

Education Level: 4 Year Degree

Salary Range: $ - $ Salary/year

Travel Percentage:
Up to 25%

Job Shift: Day

SEIU UHW-West & Joint Employer Education Fund

Job Title:

Database Applications Administrator (IT Applications & Support)

Classification:
Exempt

Location:

Remote

Department:
Technology

Reports To:

Director of Enterprise Applications

The Education Fund is a non-profit partnership between six locals of the Service Employees International Union (SEIU) and 22 Healthcare Industry employers, serving the education and training needs of 120,000 eligible workers. Our mission is to empower our diverse healthcare workforce to advance in a changing environment through innovative education and training solutions. Our programs provide career advancement and continuing education services to over 20,000 learners annually.

Principal Purpose of Job:
The Education Fund seeks a Database Applications Administrator (IT Applications & Support) to support our users in our Salesforce orgs as well as administer and expand our use of SharePoint application. This role will also be the primary liaison with our IT Support Services vendor(s). This role ensures that our users have access and the ability to use our systems while also ensuring that the applications are reliable, secure, and meet organizational needs for data integrity and collaboration.

The successful candidate will work closely with our external users, internal users and database administrators to support and advance The Education Fund’s mission to accelerate the careers of over 120,000 SEIU eligible Healthcare Workers through innovative education and training solutions.

Level of Authority:
Works independently within the scope and direction of the Director of Enterprise Applications and per organizational policies and procedures. Supports programs and services that contribute to the Education Fund’s success.

Work Environment:
Works in a fast-paced office setting with frequent interruptions and many demands on time. Travel required.

• Support internal and external users in Salesforce organizations. (400 to 500 Tickets)
• Update users’ data by performing quality control, remediation, and validation to ensure accuracy.
• Import/export data as needed to support users and database administrators.
• Troubleshoot data/system issues and resolve user queries in a timely manner.
• Communicate new features, updates and best practices to users.
• Provide user training and update system documentation as needed.
• Collaborate with DBA team members on special projects and platform improvements.
• Design, configure, and maintain SharePoint sites, landing pages, subsites, libraries, lists, workflows, and permission structures.
• Manage site provisioning, consistent branding, templates and content migrations (Share Gate, Metalogix, or Microsoft native tools).
• Support users, address SharePoint tickets, troubleshoot issues, manage performance, and perform root cause analysis.
• Maintain governance documentation, policies and user guides.
• Manage SharePoint permissions and file sharing access.
• Support integrations with Microsoft 365 tools (Teams, One Drive, Outlook) and Power Platform (Power Automate, Power Apps).
• Manage and support library setup, including columns, tags, metadata, views, archiving and new library creation based on department or library needs.
• Provide oversight of libraries to ensure teams follow governance and document management system setup standards.
• Oversee overall file usage, storage, and communication of storage capacity limits.
• Serve as the primary liaison and the point of contact between the Ed Fund and the external IT help desk vendor, coordinating day‑to‑day support needs and facilitating effective communication between Ed Fund and the vendor.
• Monitor help desk tickets and service delivery, including response and resolution times, outstanding issues, recurring problems, and escalations, to ensure timely and effective support for staff.
• Coordinate and escalate complex, urgent and unresolved IT issues with the vendor and internal stakeholders…