Senior IT Customer Support Specialist
Listed on 2026-08-29
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IT/Tech
Systems Administrator, Technical Support
*** BEFORE APPLYING, PLEASE ENSURE THAT YOU ARE AVAILABLE FOR ALL DATES TO COMPLETE THE ENTIRE TESTING PROCESS.***
The salary for this position is negotiated through a collective bargaining agreement. All new employees will be hired at the minimum salary in the range and will be eligible for merit increases until reaching the maximum salary in the range.
DefinitionIncumbents perform a variety of complex troubleshooting functions at the lead worker level to support the day-to-day operation of the Department's computer systems and their users.
Training,Education and Experience
- Four years of increasingly responsible computer troubleshooting and customer service support experience; or completion of progression to an IT Customer Support Specialist II.
- Equivalent to an Associate's degree from an accredited college or university in computer science, management information systems, information technologies, computer programming, or a closely related field.
- Possession of, or the ability to obtain, a valid, appropriate Nevada driver's license.
- Be a citizen/naturalized citizen or permanent resident alien without conditions on status of the United States of America by the date of the first test instrument.
- Be at least 18 years old by the date of the first test instrument.
** If you possess an Associate's Degree from an accredited college or university in computer science, management information systems, information technologies, computer programming, or a closely related field; you are required to attach your unofficial college transcripts at the time of application.**
- Certifications obtained through the Microsoft Certified Professional Program, CompTIA, Cisco Internetworking Certification Program, or any other approved information technology certification.
- A degree from an accredited college with major course work in Information Technologies.
- More than four years of recent experience in computer troubleshooting and customer service support.
- Work experience with a Law Enforcement agency.
- Ability to work and collaborate in a team environment while fostering and maintaining positive working relationships.
- Experience leading a team in technical and functional tasks.
- Leadership experience including mentoring others, embracing feedback, and contributing to continuous improvement for self and others.
- Strong verbal and written communication skills.
In addition to the General Conditions of Employment, found here, the following specific conditions of employment and physical conditions apply to this position.
While on duty, and/or representing the Department, uniformed or otherwise, all Department employees will be neat and clean in their appearance in public. Employees are prohibited from attaching, affixing, or displaying objects, articles or jewelry on or through the nose, tongue, eyebrow or other exposed body part, except the ears for females, while on duty. Employees are prohibited from stretching or "gauging" their earlobes.
All jewelry implants will not be exposed or visible while on duty. Tattoos or branding will not be exposed or visible while on duty and/or representing the Department. Such markings must be covered by clothing. Markings that cannot be covered by clothing will be covered using neutral-toned bandages or patches except for hands, neck, head, or face tattoos. Makeup is not permissible to cover a tattoo.
Tattoos or branding anywhere on the body that promote racism/discrimination, indecency, extremist or supremacist philosophies, lawlessness, violence, or contain sexually explicit material are prohibited.
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