Business Analyst

IT Business Process Analyst

The Division of Industrial Relations (DIR) is implementing a modern, secure, cloud‐based software system to replace legacy platforms and centralize permitting, licensing, inspections, citations, case management, notifications, payments, and reporting across the Mechanical Compliance Section (MCS) and Nevada OSHA. The IT Business Process Analyst (BPA) will serve as a core project resource responsible for business process analysis, requirements documentation, testing, stakeholder coordination, and implementation support throughout the system development lifecycle.

This role requires significant experience in workflow analysis, documentation, data standards, system testing, and implementation support for complex regulatory or permitting systems.

• Analyze DIR's existing permitting, licensing, inspection, citation, enforcement, case management, and fiscal workflows across MCS and OSHA.
• Apply recognized data processing concepts to business process planning and analysis.
• Document business and functional requirements for system features including permitting workflows, licensing, inspections, asbestos project submissions, fines/penalties, notifications, dashboards, and payment integration.
• Develop detailed work and data flow diagrams that illustrate system functions and interactions.
• Define data relationships, key data elements, and system foundations including objects, locations, inspections, violations, license records, user roles, and fiscal data.

• Consult with DIR staff, inspectors, administrators, licensees, contractors, employers, and external partners to determine system requirements and validate workflows.
• Conduct alternative analyses and propose system enhancements, automation opportunities, or efficiency improvements.
• Translate complex program requirements into clear, concise documentation for vendors, developers, and internal leadership.

• Develop test plans and scripts for system functionality, workflows, user roles, notifications, payment integration, data migration, and reporting.
• Review and document test results to assess accuracy, completeness, and adherence to requirements.
• Monitor quality assurance activities throughout configuration, customization, and integration phases.
• Participate in user acceptance testing (UAT), ensuring real‐world validation of workflows.

• Initiate and track system work requests, configuration needs, and defect tickets.
• Develop bridging specifications between program areas and interconnected workflows (e.g., permitting ↔ inspections ↔ fiscal).
• Consult with programmers regarding logic, technical requirements, data issues, and system deficiencies.
• Assist in the preparation of go‐live readiness plans, validation checklists, and rollback procedures.
• Support the vendor and DIR during go/no‐go decision meetings prior to deployment.

• Train internal and external users on system functionality, role‐based workflows, and procedures.
• Assist in developing user guides, training materials, and self‐guided resources.
• Support train‐the‐trainer activities and coordinated outreach across multiple stakeholder groups.

• Support data migration planning, validation, reconciliation, and defect tracking related to legacy systems including Jurisdiction Online, Compliance Engine, Cash Track, and spreadsheets.
• Assist with documentation and validation of integrations with Cyber Source/Wells Fargo, iPlan, iSpring, and OIS.
• Validate reporting and dashboard requirements for compliance, fiscal oversight, inspections, notifications, licensing, public reporting, and analytics.

• Develop procedural alternatives when software issues arise or when workflows require interim manual processes.
• Perform related duties as assigned to support the overall success of the DIR modernization initiative.

• Modern computer hardware, software, cloud‐based solutions, and web systems.
• Business process engineering principles and workflow design.
• Research methods, data analysis techniques, and automation strategies.

• Testing and validating system functionality and changes.
• Analyzing workflows, information, patterns, and process…