Field Services​/Desktop Support Technician

Client Overview:

Our client, a global technology organization, is seeking a hands‑on Field Services/Desktop Support Technician to support day‑to‑day IT operations at a client site in the Las Vegas area. This is a 7-month guaranteed contract and an excellent opportunity for a technically skilled professional with experience in desktop support, hardware troubleshooting, deployments, networking, and end‑user support. Join a fast‑paced technology environment where you will provide hands‑on support and troubleshoot a wide variety of technical issues.

$20/hr - $25/hr (DOE)

The Field Services/Desktop Support Technician will provide hands‑on, onsite technical support for laptops, desktops, printers, networking equipment, A/V systems, and other IT hardware. This individual will be responsible for troubleshooting technical issues, completing break/fix requests, deploying equipment, managing support tickets, and ensuring end users receive timely and professional IT support. The ideal candidate has a strong technical support background, is comfortable troubleshooting both hardware and software issues, and enjoys working in a hands‑on environment.

Candidates must be able to work onsite in the Las Vegas area five days per week.

• Provide hands‑on desktop and field services support for laptops, desktops, printers, and other IT equipment.
• Troubleshoot Windows hardware, software, and connectivity issues.
• Perform break/fix support, equipment deployments, installations, and replacements.
• Configure and support laptops, desktops, printers, handheld devices, and peripherals.
• Troubleshoot basic network and Wi‑Fi connectivity issues.
• Provide support for conference room A/V and video conferencing equipment.
• Monitor and manage incidents and service requests through ITSM/ticketing systems.
• Install, move, and replace IT equipment as needed.
• Assist with hardware inventory, asset tracking, and equipment management.
• Document completed work and
  ** escalate
  * * technical issues when necessary.
• Follow established SOPs, runbooks, and technical procedures.
• Assist with root‑cause troubleshooting and recurring technical issues.

• 3 - 5+ years of desktop support, field services, IT support, or related technical experience.
• Strong Windows 11 troubleshooting skills.
• Hands‑on laptop and desktop hardware troubleshooting experience.
• Experience supporting printers and peripheral devices.
• Basic networking knowledge, including Wi‑Fi, Ethernet, connectivity, and ports.
• Experience working with ITSM or ticketing systems.
• Strong hardware break/fix and deployment experience.
• Ability to follow technical documentation and established procedures.
• Excellent troubleshooting and problem‑solving abilities.
• Strong communication and customer service skills.
• Ability to work independently in a hands‑on technical environment.
• Must be available to work 100% onsite in Las Vegas, NV.

• Experience with SCCM, IT Shop, Nexthink, or similar endpoint management and support tools.
• Experience supporting Cisco video conferencing or A/V equipment.
• Familiarity with telephony support.
• Experience supporting HP or Lexmark printers.
• Exposure to data center, enterprise infrastructure, or hardware environments.
• Experience with equipment deployment, inventory, and asset management.
• Basic server, cabling, or data center support experience is a plus.

• Associate's degree, technical certification, or IT‑related education is preferred.

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).