IT Technician , University Police Department

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The University of Nevada, Las Vegas invites applications for IT Technician 3, University Police Department (UPD), Southern Command. This position serves as a helpdesk support role providing comprehensive IT assistance to UPD personnel. The successful candidate will work with minimal supervision, handling equipment deployment, system implementation, and serving as the initial point of contact for IT service requests. This role includes serving as the point person for ticket system implementation and having opportunities to lead special projects related to law enforcement IT.

Questions? Please contact police recruitment.

Helpdesk Support Operations (45% of time)

• Install software, resolve general technology needs, assist with use, error resolution, network connections, password reset, and service request coordination, referral, and escalation
• Serve as the initial point of contact for general IT service requests from University Police Department personnel
• Document all requests and related communication in the appropriate service management tool
• Make determinations on best-approach methods to solve general technology issues
• Work collaboratively with other IT professionals and university departments

Customer Service and Support (30% of time)

• Provide excellent customer service, listening and understanding user needs
• Solve problems, demonstrate eagerness to assist others, and exhibit professional disposition
• Understand the basic operations of the University, UPD and the higher education environment
• Work with minimal daily supervision at remote sites for extended periods

System Testing and Documentation (15% of time)

• Test implementation of new systems and document new and/or changes to services, tools, or applications
• Conduct and update inventory of department technology
• Create and maintain documentation of IT procedures and configurations
• Serve as point person for ticket system implementation, leading the deployment and optimization of service management tools
• Lead special projects related to law enforcement IT, including specialized software implementations and technology upgrades specific to police operations

Equipment Preparation and Deployment (10% of time)

• Prepare equipment for implementation, image computers, install operating systems and applications, adjust configurations, and setup accounts
• Deploy technology equipment, move, deliver, and setup hardware to user requirements
• Update inventory to reflect location and possession of property
• Prepare equipment for surplus when needed

This position operates within the unique environment of a university police department, requiring:

• Ability to work with minimal daily supervision and work unsupervised at remote sites for extended periods
• Understanding of law enforcement operational needs and confidential information handling
• Collaboration with multiple university departments and external IT support teams
• Physical demands including ability to bend, squat, climb stairs, lift up to 50 pounds occasionally, and work from elevated surfaces when needed

• Lead implementation of ticket system and specialized law enforcement technology solutions
• Opportunity to lead special projects in university police IT infrastructure
• Develop expertise in university law enforcement technology systems
• Cross-training in various IT specialization areas
• Gain experience with FERPA,…