End User Computing Support Technician

End User Technology Support Specialist

We are seeking an End User Technology Support Specialist to provide hands-on technical support for end-user computing environments. This position will focus primarily on hardware lifecycle replacement, workstation and laptop deployment, device configuration, imaging, troubleshooting, and ongoing end-user support.

The ideal candidate will have experience supporting enterprise desktop environments, Microsoft 365 applications, endpoint devices, and IT service management/ticketing systems. Strong customer service and communication skills are essential, as this role works directly with users at varying levels of technical proficiency.

• Manage hardware lifecycle replacement activities for desktops, laptops, monitors, docking stations, and other peripheral devices.
• Install, configure, image, deploy, migrate, and support end-user computing devices.
• Respond to end-user requests related to hardware replacement, software installation, system access, and technical issues.
• Troubleshoot desktop and laptop hardware, software, connectivity, peripherals, and application-related issues.
• Provide technical support for endpoint devices connected to the corporate network.
• Use IT service management and ticketing systems to document, track, prioritize, and resolve incidents and service requests.
• Support Microsoft 365, Microsoft Office, Microsoft Teams, and other end-user productivity and collaboration applications.
• Perform hardware refreshes, device migrations, and enterprise lifecycle replacement activities.
• Participate in user acceptance testing, system upgrades, new hardware/software implementations, and technology deployment initiatives.
• Assist with evaluating configuration changes and technical improvements designed to reduce recurring issues and improve the end-user experience.
• Create and maintain technical documentation, procedures, user instructions, and support communications.
• Provide professional, responsive, and customer-focused technical support to employees.
• Prepare status reports, activity updates, and other information for management as required.
• Work independently and collaboratively with other IT support teams to resolve technical issues.
• Follow established IT processes while identifying opportunities for service and process improvement.

• Experience in Desktop Support, End User Computing, IT Support, or Service Desk environments.
• Experience with IT service management or ticketing systems such as Remedy, Service Now, or similar platforms.
• Hands-on experience with workstation imaging, deployment, configuration, and troubleshooting.
• Experience with Microsoft SCCM / Microsoft Configuration Manager and/or Windows Autopilot.
• Working knowledge of Microsoft 365 and Microsoft Office applications.
• Experience troubleshooting desktop/laptop hardware, software, peripherals, network connectivity, and end-user applications.
• Strong customer service and interpersonal skills.
• Ability to communicate technical information effectively to non-technical users.
• Strong troubleshooting, problem-solving, organization, and prioritization skills.
• Ability to manage multiple service requests and assignments in a fast-paced environment.
• Ability to work effectively both independently and as part of an IT support team.

• Experience supporting large enterprise or corporate IT environments.
• Experience supporting Microsoft Teams and Microsoft 365 collaboration tools.
• Experience with enterprise hardware refresh, PC refresh, device migration, or lifecycle replacement projects.
• Experience with Windows endpoint management and enterprise device deployment.
• Strong documentation and attention-to-detail skills.
• Experience participating in technology implementations, upgrades, or user acceptance testing.
• Ability to identify opportunities to improve IT support processes and the end-user experience.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.