IT Technician

• Deliver timely, empathetic customer service by responding to user requests, diagnosing issues, and prioritizing problems
• Log all activity in the service desk system and resolve requests by phone or in person
• Diagnose and resolve user issues using research and diagnostics
• Maintain printer operations, including toner replacement and user access management
• Assist users with office productivity software
• Set up and configure telecommunication equipment
• Support hardware and software purchasing processes
• Maintain accurate inventory records and manage loaner equipment
• Install and routinely maintain computers, printers, and software
• Collaborate on or lead IT projects to improve operations, policies, and service delivery
• Operate and troubleshoot courtroom audio/visual equipment
• Ensure court sessions run smoothly and participants can use presentation and recording tools

• Strong technical skills in computer hardware, software, and peripherals
• Proactive troubleshooting and diagnostic abilities
• Customer service mindset with clear and patient communication skills
• Experience with service desk operations is a plus
• Experience with inventory management is a plus
• Familiarity with remote troubleshooting tools is a plus
• Familiarity with PDQ, Jira, and Confluence is highly valued
• Certifications are a plus but not required
• Submit a resume and list of three references

Demonstrates strong technical skills in computer hardware, software, and peripherals, along with proactive troubleshooting and diagnostic abilities. Excels in delivering empathetic customer service and managing IT operations, including inventory management and telecommunication equipment setup.