ServiceNow Automation Engineer
Listed on 2026-09-23
-
IT/Tech
Systems Administrator, IT Consultant, IT Specialist, IT Support
The Service Now Automation Engineer will design and implement a Service Now Service Catalog workflow that automates Dynatrace One Agent deployment across Windows, Linux, and AIX environments. This role will leverage existing Configuration Management Database (CMDB) data, coordinate CI validation activities, apply application-specific tagging standards, integrate change management processes, and support automated deployment execution.
Responsibilities:
- Use existing CMDB information to identify Configuration Item (CI) relationships to applications and environments.
- Create and maintain Service Now Service Catalog workflows for Dynatrace One Agent onboarding and deployment.
- Partner with application support teams to validate CIs and ensure adherence to validation SLAs.
- Define tagging requirements for each CI using established CI naming standards.
- Create and maintain CI tag files and store them on designated network shares.
- Integrate deployment workflows with enterprise change management processes.
- Execute and support One Agent deployment scripting activities across Windows, Linux, and AIX environments.
- Coordinate with the Dynatrace support team for application dashboard creation activities.
- Update CI custom fields to track Dynatrace One Agent deployment status and reporting.
- Experience developing and supporting Service Now Service Catalog solutions.
- Strong understanding of Service Now CMDB, CI relationships, and CI validation processes.
- Experience working with Service Now MID Server deployments.
- Experience with automation and scripting in enterprise environments.
- Working knowledge of Windows, Linux, and AIX operating systems.
- Experience integrating technical solutions with change management processes.
- Strong communication and stakeholder management skills.
- Ability to work independently in a remote environment. Tools and Technologies:
- Service Now Service Catalog
- Service Now CMDB
- Service Now MID Server
- Dynatrace One Agent
- Tanium
- Windows
- AIX
- Automation and scripting tools
- Change Management platforms and processes
Consulting Solutions and its family of companies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at:
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).