Technical Operations Engineer

Gaming:
Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Operates and supports the company's business-critical network and cloud-based systems, ensuring reliability, performance, and scalability. Designs, implements, monitors, and troubleshoots network infrastructure, including LAN, WAN, IP, and VoIP environments. Manages operational activities through the ticketing system, including service requests, incidents, projects, and change management tasks. Maintains monitoring platforms, dashboards, and reporting tools to track network health, workload, project status, service levels, and key performance metrics.

Coordinates deployments, installations, shipping logistics, and inventory management activities to support network and gaming technology operations. Collaborates with internal teams, vendors, customers, and telecommunications providers to resolve issues, implement improvements, and maintain service standards. Develops automation tools, supports project planning and execution, and performs network redundancy and failover testing to ensure system availability. Participates in an on-call support rotation as required.

• Performs Tier II escalation troubleshooting and support for internal and external customer networks within the LNW Gaming network.
• Coordinates installation, provisioning, scheduling, and deployment activities with customers, field service teams, ISPs, and other stakeholders.
• Manages ticketing system workflows, including creating, tracking, prioritizing, updating, and resolving operational, service, and project-related tickets.
• Maintains and supports the network monitoring system, including system elements, alerts, dashboards, reports, and databases.
• Maintains operational dashboards and reporting tools to track project status, workload, service levels, network performance, and key operational metrics.
• Performs network maintenance, upgrades, and configuration changes as required.
• Maintains standard network configurations in routers, switches, and firewalls.
• Reviews daily and monthly reports of network outages, performance trends, and operational issues.
• Troubleshoots and resolves WAN outages and escalates issues with telecommunications providers as needed.
• Research, resolves, and documents Syslog-generated error messages.
• Provides change management support for network projects and operational initiatives.
• Provides in-house wiring and cabling for WAN circuits and communication between gaming elements on customer LANs.
• Coordinates cross-functional projects involving multiple departments and external vendors.
• Oversee inventory management activities, including asset tracking, inventory accuracy, equipment allocation, and coordination with buyers to support installations and project requirements.
• Coordinates shipping and logistics requests for network equipment, gaming assets, and installation materials.
• Analyzes remote network topologies and forwards requests for action and support to the appropriate teams.
• Processes returned equipment from site removals, including decommissioning, inventory reconciliation, and configuration cleanup.
• Provides 24/7 on-call support on a rotation basis.
• Performs other duties and responsibilities as assigned.

• 3+ years supporting a large enterprise network
  
  Cisco CCNA certification or relevant experience preferred Security +, Network +, A+ certifications preferred
• Experience managing service, incident, project, and change management tickets through Jira or similar ticketing systems.
• Experience prioritizing, tracking, and…