Commercial Insurance Account Manager - Captive Programs

Job Description

The Commercial Insurance Account Manager – Captive Programs is an experienced insurance professional responsible for servicing and supporting clients participating in group or single‑parent captive insurance programs. This role serves as the primary contact for captive members and may manage a team, coordinating with carriers, TPAs, captive managers, underwriters, and internal stakeholders to ensure accurate, timely, and compliant service delivery. It includes client and program management responsibilities, and leadership and oversight of the Captive Administration Team to execute all administrative and servicing functions.

The ideal candidate has a strong commercial P&C background, understands policy mechanics, and is comfortable operating in a consultative, relationship‑driven environment. Prior experience with captive insurance, self‑funded, or alternative risk arrangements is preferred but not required.

• Serve, along with the Admin Team, as the primary day‑to‑day contact for assigned captive program members
• Manage ongoing client service needs including policy questions, endorsements, certificates, audits, and exposure updates
• Educate clients on captive program structure, participation requirements, and ongoing obligations

• Coordinate annual renewal processes including data collection and submission support
• Work with carriers, captive managers, and underwriters to ensure accurate renewal terms
• Review quotes and policy documents for accuracy and alignment with program structure
• Assist in preparing renewal summaries, proposals, and client‑facing deliverables

• Act as a liaison between clients, carriers, TPAs, captive managers, and internal teams
• Support onboarding of new captive members including data gathering and coverage setup
• Track and resolve service issues in a timely and professional manner

• Provide day‑to‑day leadership, oversight, and mentorship to the Captive Administration Team.
• Manage workload distribution, prioritize tasks, and establish service standards.
• Serve as the primary escalation point for complex captive administration matters.
• Develop and continuously improve workflows, procedures, and controls. Support onboarding, training, and professional development of team members.

• Maintain accurate and complete records within agency management systems and internal tools
• Ensure files are properly documented to minimize E&O exposure
• Support regulatory and program compliance requirements

• 5+ years of commercial insurance account management experience
• Active Property & Casualty insurance license
• Strong understanding of commercial P&C coverages including Workers’ Compensation and casualty lines (Auto, General Liability etc.).
• Proficiency with agency management systems and Microsoft Office
• Excellent organizational, communication, and client service skills

Competitive Salary (commensurate with experience) Competitive benefits package including medical, dental, vision insurance, paid time off, holidays, 401(k) with company match, disability and life insurance, and professional development opportunities.

The base compensation range for this position is $0 - $0. This range reflects Acrisure’s good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Candidates should be comfortable with an on‑site presence to support collaboration, team leadership, and cross‑functional partnership.

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

• Physical Wellness:
  Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits;…