IT Support Technician

Overview

Arroweye is a leading, single-source provider of innovative card marketing and production solutions for the financial service, prepaid and retail industries. Arroweye offers personalized and customized payment cards, printed on demand and shipped the next day to leading card issuers and program managers. Today, Arroweye is the only Visa, Master Card, Discover and American Express approved company operating in the U.S. that prints the brand logo and simultaneously personalizes the payment card on demand.

Join our winning team and grow your career at Arroweye.

To monitor network and data security against malicious breaches as well as prevent accidental errors, conduct, investigate and correct issues as they arise.

• Discover and learn how our data system integrates with our unique manufacturing processes.
• Review and respond to data integrity monitor reports and correct issues as needed.
• Create and/or update training procedures for data integrity corrective procedures.
• Perform audits and protect data integrity.
• Review & respond to requests asking for help, investigations or ad-hoc reports (Emails, Sales Force Cases, Jira Tickets, walk-ins).
• PC maintenance (as required).
• Restore backups.
• Replace & test hard drives.
• Replace & test peripherals.

Pay range depending on experience: $21.00 - $24.00 hourly.

Night Shift – Sunday through Thursday.

• Flexibility in multitasking.
• Excellent problem-solving skills.
• Minimum 2 years’ experience troubleshooting software and hardware, along with solid understanding and experience in SQL fundamentals query writing & reporting.
• Basic Power Shell (general programming skills) – is a plus.
• Excellent communication skills including written (emails) and oral.
• Customer service attitude, able to recognizing the needs of the customer.

• High school education or equivalent. Associate or above degree preferred.
• Elementary English proficiency communication skills necessary.

• This is an onsite position; ability to work onsite in the office; work a minimum of 40 hours per week.
• Hours are minimum 40 hours per week during company’s regular business hours; however evening and/or weekend work may be required as job duties demand.
• Work is in a typical office environment; prolonged sitting required (1-2 hours at a time); ability to move around the office to attend meetings; deliver items; gather supplies; set up meetings; etc. Lifting up to 20 lbs occasionally.
• Work environment:
  Usual office setting; close contact with employees for long periods of time. The noise level in the work environment is usually minimal.
• Position may require minimal travel by car and/or plane.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Arroweye, a CPI company, is a leading, single-source provider of innovative card marketing and production solutions for the financial service, prepaid and retail industries. Arroweye offers personalized and customized payment cards, which are printed on demand and shipped the next day to leading card issuers and program managers. Today, Arroweye is the only Visa, Master Card, Discover and American Express approved company operating in the U.S. that prints the brand logo and simultaneously personalizes the payment card on demand.

Learn more at

Competitive pay rates and an inclusive, empowering and rewarding culture.

Solid benefits package including Medical, Dental, Vision, Long Term Disability, Short Term Disability, Life Insurance, Accident Insurance, Critical Illness Insurance, FSA, HSA, Vacation and Holiday Pay, Tuition Reimbursement and 401(k) with a competitive company match percentage.

CPI is an Equal Opportunity Employer, including disability/vets. A complete background including drug screen is contingent upon hire.