Diagnostic Technical Advisor - CDT

Diagnostic Technical Advisor - CDT Required

Job Category:
Technical Advisor

Requisition Number: DIAGN
009395

• Posted:
  April 17, 2026
• Full-Time
• Rate: $40 USD per hour

Showing 1 location

Join National Dentex – a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Studio 360 in Las Vegas, NV for a full‑time Diagnostic Technical Advisor.

Regular hours: 8:00 a.m. to 5:00 p.m., Monday through Friday.

Full‑time position featuring employee benefits including health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; tuition reimbursement. Possibility for sign‑on bonus and relocation.

• Provide technical assistance to customers.
• Counsel and advise Dentists on a variety of products, including treatment plans and designs.
• Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentists.
• Communicate effectively with internal teams to ensure case resolutions.
• Occasional, hands‑on details to restorations for corrections and modifications as needed.
• Handle outbound and inbound telephone and email communications related to a case, estimate, pre‑op evaluation, or consultation.
• Partner with sales and marketing efforts in promotion and distribution of company policies, procedures, and products.
• Maintain continuous education on new dental products and fabrication techniques.
• Document all customer interactions using company‑provided software.

• Strong verbal and written communication skills.
• Detail‑oriented – ability to manage multiple projects and assignments simultaneously.
• Dependable team player.
• Must be able to work in a fast‑paced environment and juggle multiple tasks.

• Minimum of 5 years of practical experience in all areas of Crown & Bridge, Removable and Implant restorations.
• Knowledge of digital production such as CAD/CAM & IOS preferred.
• Strong customer service skills to interact with Dentists.
• Intermediate computer skills required.
• Good communication skills, ability to relate, persuade, lead, negotiate, and express yourself in speaking and writing.
• CDT required.
• High School Diploma or GED.
• Minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact environment.
• PC literacy required; MS Office skills (Outlook, Word, Excel, and PowerPoint).
• Knowledge of the product.
• Ability to use positive language.
• Ability to read customers.
• Goal‑oriented focus.
• Ability to handle surprises.
• Closing ability.
• Empathy.
• Willingness to learn.
• Ability to admit you don’t have the answer.
• Thick skin.

• All office equipment.
• Potential exposure to blood borne pathogens.

• May have long periods of sitting at desk and intermittently answering the telephone.
• Regular need to write or use a keyboard to communicate through written means.
• May have to lift between 0 to 10 lbs.
• Travel may be required up to 5 % of the time.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.