Enrollment Specialist - Bilingual English and Spanish

ENROLLMENT SPECIALIST (Bilingual) The Role

As our Enrollment Specialist, you'll be the face of our care management programs. This is a critical role that sets the tone for all of our future interactions with the patients. We are coaches to our patients - motivating and inspiring them to take action to manage their health.

• Conducting telephone outreach to English and Spanish-speaking patients
• Providing a clear and simple explanation of the benefits of our population health service lines
• Quickly building rapport and trust with the patient to encourage them to enroll in our programs
• Documenting call outreach and results accurately and concisely
• Conducting eligibility verification, as needed

• Fluency in both English and Spanish is REQUIRED.
• At least 1 year of experience working in a high volume call center
• At least 1 year of experience in a healthcare setting preferred
• At least 1 year of experience in a consultative sales or customer-facing role preferred
• Must be proficient with Microsoft (Outlook, Word, Excel)
• Familiarity with Electronic Health Records preferred
• Must have excellent communication skills (verbal and written) and superb listening skills
• Reliable internet/Wi-Fi connection