Scheduler, Language​/Bilingual

APR Consulting, Inc. has been engaged to identify a Scheduler

Location: 6601 Bermuda Rd Las Vegas, NV 89119 (4 days per week onsite)

Position: Scheduler

Salary: $19/hr

Duration: 6 months

Schedule: Mon‑Friday – Start time 6am – OT as needed

Gaming License: Yes

This individual will pull reports from Oracle, Service Max, and other databases, and assist with scheduling technicians for service calls. The role requires strong multitasking skills and comfort working across multiple systems.

• Schedule job tasks for the field service department including product installations, conversions, equipment removal, and upgrades.
• Schedule supplier tasks to support field service installations, removals, and conversions.
• Schedule job task in the most efficient manner based on the understanding of field services availability.
• Communicate with Field Service Management to accurately coordinate job tasks.
• Effectively communicate with customers and provide all required documentation per our Standard Operating Procedures.
• Update multiple databases in a timely manner.
• Demonstrate the ability to run reports as required.
• Participate in internal/external meetings as required and communicate important information with other departments.
• Cover Team Member responsibilities when absent.
• Regional variations as necessary with any required documentation.
• Must have the ability to work independently and direct a group of individuals.
• Other duties as assigned.

• Demonstrate the ability to organize and manage the product coordination for Field Service.
• Capability to understand compliance and regulatory requirements.
• Must be able to adapt to stressful internal/external customer situations.
• Demonstrate the ability to effectively negotiate and drive resolutions as required with professionalism.
• Ability to effectively manage a diverse workforce.
• Must be able to adapt to change and a fast‑paced environment.
• Communicate and interact with customers internally/externally effectively and efficiently.
• Must possess the ability to be courteous and professional with clients internal and external, resulting in a positive customer experience.
• Beginner level for Internet Browser and MS suite programs:
  Google Chrome, Internet Explorer, Outlook, Teams, Word, and Excel.
• Excellent email etiquette.
• Familiar with Oracle systems.

• High School Degree Required
• 1 year or less scheduling experience in Gaming or Similar Business
• Oracle Experience and Microsoft Applications Preferred

• Drive and exhibit the company core values.
• Build sustainable relationships of trust through open and interactive communication.
• Good communication skills with a customer service approach.
• Adapts as technology changes.
• Easily embraces change within the organization.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.