Local Number Porting Specialist

BluIP® is a Tier1 global service provider and communications technology innovator. At BluIP
, we don't rent our network. We own it. As a Tier1 cloud communications provider
, we control our own infrastructure end-to-end - which means better reliability, lower latency, and a product playground most companies can only dream of. We are the leading provider of innovative telecommunications solutions and develop artificial intelligence and enterprise-grade telephony solutions for leaders in hospitality, restaurants, healthcare, small businesses, and the enterprise. BluIP’s comprehensive suite of products includes the industry disrupting, all-in-one artificial intelligence platform, AIVA Connect™ with modules that improve every customer interaction, streamline business processes, and provide in-depth business intelligence to help customers optimize resources and drive more revenue.

We have built a brand around our deep commitment to the success of our customers and do our best work when the challenges are complicated and the outcomes mission critical. Add our legendary white glove service promise and it’s no wonder that we are most trusted and recognized in the industries we serve.

Our mission is to connect the world with technology that inspires customer delight and business growth. As we continue to grow, we seek talented professionals to join our dynamic team and contribute to our success.

We're looking for a detail-driven, highly organized Local Number Porting Specialist to join us and play a critical role in delivering a seamless onboarding experience for our new customers. You'll be responsible for managing and processing customer telephone number data to ensure the successful porting of numbers from external carriers to our network - the infrastructure that powers communications for 60,000+ businesses across hotels, resorts, casinos, restaurants, and healthcare providers nationwide.

In this role, you'll coordinate porting activities, maintain accurate records, and resolve issues efficiently - primarily working through web-based portals, applications, and spreadsheets to manage workflows and communications. You'll be a key connector between internal teams, vendors, and partners, ensuring every number transitions smoothly and on time.

• Coordinate the end-to-end number porting process for new customers by transitioning their local and toll-free numbers to our network
• Collect and validate customer information related to their current carrier
• Submit and manage porting requests through internal systems and external carrier/vendor portals
• Process required documentation, both digital and paper-based
• Communicate proactively with internal teams, vendors, and partners regarding port status, timelines, issues, and completions
• Manage additional number porting-related services, including:
• Administration of E911 services through third-party providers
• CNAM updates and directory listing management
• Service testing to confirm successful port completion
• Troubleshooting dialing and service-related issues
• Processing service cancellations and updates
• Maintain accurate records of all porting activities - including changes, escalations, and resolutions - in accordance with company best practices
• Contribute to and utilize internal knowledge base resources to support efficient operations
• Identify and recommend improvements to tools, processes, and user interfaces
• Assist with training partners or team members as needed

• Bachelor's degree preferred; equivalent experience considered
• Strong organizational and data entry skills with high attention to detail
• Solid numerical aptitude and time management capabilities
• Effective written and verbal communication skills
• Proficiency in Microsoft Office applications
  , including Excel, Word, and Outlook
• Preferred Attributes & Soft Skills
• Team-oriented with the ability to collaborate across departments
• Strong multitasking abilities and capacity to manage competing priorities
• Demonstrated ability to follow through on tasks and resolve issues to completion
• Comfortable navigating escalation paths and problem-solving in a fast-paced environment
• An owner's mentality - you take initiative and see things through
• A fast learner who thrives in a detail-oriented, deadline-driven environment

• We own our network - meaning you'll work on real infrastructure
• Massive scale - help power communications for 60,000+ businesses
• Growth path - we'll invest in developing your skills and career
• Real impact - your work directly ensures a seamless onboarding experience for hotels, resorts, casinos, restaurants, and healthcare providers nationwide